I agree. They do know a lot about Toyotas, the help out when possible, and do it with a smile. That's the point, calling them morons for not knowing a simple process is not a great way to keep it like that.
Nobody called anyone a moron :lol:
Maybe it's just me, I dunno. Maybe I'm just way off my rocker to think that a manager, be it a mostly political position or not, needs to, and should, know about the things he's managing. That'd be like hiring me to manage a power plant. Probably NOT a good idea, even though I can be political.
But, extrapolating from your percentages above, it's mind numbing to me that most of the "managers" don't have any tech background or experience. It's awesome that this particular manager helped out and learned something, but most I've dealt with or read about just don't care. Most will just flat tell you it can't be done, yadda yadda this and that and try to make you look like you're an idiot that doesn't know what they're talking about. When confronted with evidence, they just try to play it off. Like I said, it's a sad state of affairs.