I guess it is who you deal with. Several of my family has bought from Northway, great deals. I got a great deal on my truck and they went out of their way to do some regional warranty work that I think GST still hasn't paid them for.
I was called a liar at Lia by more than 1 of their staff. They did not know they had a particular Tundra on their lot, and it was 1 of 6 so it did not get lost in the crowd.