Don't know if anybody else has had this problem but let me explain what is going on. Back in late April to early May 2004 there was a group buy on Retrax bed covers. Today I tried to open mine and after going in about a foot it got stuck. Wouldn't go in or out. Not being able to see inside the covers housing to figure out what was wrong I had to use a little bit of force to pull in back out. It did come back out BUT it broke the cover. Couldn't figure out what was going on so I removed the plastic stop pin by the tailgate so that I could pull the cover a little ways out. Then I saw the problem. On each end of the housing there are covers where the cover rolls up into. The tracks that the rollers for the cover rides on to coil up inside the housing are also made of PLASTIC. It looks like a groove is milled into the side covers and a strip of plastic less then 1/8 th inch thick is installed in the groove. The plastic strip that the rollers ride on have (and I didn't actually count) well over 50 cracks in it. So when I went to open it a 2 to 3 inch piece broke off completely thus making the roller fall out of the groove and become stuck which is why it wouldn't go in or out. My truck is a 2002 that I got in Oct of 2001. I got my cover in May of 2004 and I know it's been 9 years but at the time I had around 5500 miles on it. Now it's got 22,500. It's a pleasure vehicle for me. Never used for work and never in the rain or snow. Garage kept. In the winter it may not even leave the garage for weeks if salt were put down for snow. So as you can see this cover isn't opened and closed on a daily or weekly or even monthly bases. I can't see how they chose to use plastic on such a pivotal piece. If you never looked inside the housing just pull the plastic pin and pull the cover out about a foot so you can see inside the housing to see the side covers. You might be surprised at what you see. I can't believe I'm the only one that has this problem. Will be calling them tomorrow to see what can be done to fix this issue. Right now it's useless. Will post something when I see what they can or will do. Has anybody else had this same issue? I already posted this over at Tundra Solutions.