don't even get me started on the point system crap with corp. mfgs. I use to fill out those surveys honestly when I worked for GM. I filled one out once and if you DO NOT put 'completely satisfied' on ALL questions instead of just 'satisfied' the dealer losses allotment on their inventory levels on lot from mfg. I did satisfied on a few questions since wasn't perfect but just satisfied and my name came up working for GM on the survey back to GM dealer and it almost got me fired - NO JOKE. I swore to never ever fill out another dealer survey ever again and have not in past 15 years since this happened. GM sucks now just like they use to back in the 90's and wish I would've got fired to be honest the way they do things. Personally, I do not feel GM or Chrysler should have gotten a bailout and let them fail all on their own. Haven't bought a GM product since 2007 and haven't looked since then either - they have left too many bad feelings for me but that is another story.Yes the Line X was a part of my car deal. It was the dealers responsibility to have the work done as condition of sale. They hired the subcontractor. I have heard that if you go through Toyota corporate "things happen". Apparently the individual dealerships do not want to piss off the customer. They run on some sort of point system that apparently means a whole heck of a lot to the dealer. Getting "demerits" from corporate is not a good thing. Either way I will keep you all up to date on the outcome. The whole situation is frustrating at best. It would have been so much simpler if the Line-X shop simply would have paid attention to detail and masked the truck properly. Its unfoutunate the dealership has to pay for something thier subcontractor screwed up. I suppose that's the cost of doing big buisness.
lawyers are not always right. I, ONLY after went thru dealer 3 times for same repair not fixed right, called corp. toyota and got them involved. Took 2 more times to get it fixed and replaced, but his line-x overspray is much more of an issue than what I had. Corp. toyota could bitch and talk to the dealer as much as they want since don't care if they know I called corp., toyota or not. Face it, they screwed up (or at least the subcontractor) and someone has to make it right and the more corp. toyota gets involved, maybe the better? For my troubles of 5 repair attempts and wasting 100 bucks in gas and a few days off work no pay, I got 250 bucks to use at any toyota dealer for anything at all for life until used up. Yah, I wasted easily 500 bucks in gas and no pay at work but something is better than nothing.DO NOT GET CORPORATE INVOLVED YET!!!!! Please dont, I went through the same thing and my lawyer advised me save it as a LAST resort! The dealership DOES NOT want to hear from corporate before they get a chance to make it right. Once you call the 1-800# everything is out the window because there already getting bitched at from them so they wont do anything "extra" to hide it from Mom. See what you can agree on and only if youre not happy then go further. Its a pretty big deal to the dealerships to get complaints from top-down. Luckily I never had to go that route and hopefully you dont either.
So I did get a call from the dealership today unsolicited. I was appreciative they proactively called to let me know to "not waste my time" to come down and pick up my ride today. The folks at Line -x made an attempt to remove the overspray with some "de-natured alchohol and another "super secret" solvent. While it did remove most of the overspray they didn't get it all nor was the dealership happy with the overall outcome. They are sending it to some specialty detail/paint shop here locally to see what they can do. It was good for the dealer to call me and admit fault for the problem. They are doing everything they can to make it right. I did let them know that being as the truck is 5 days old, if I don't get it back in the same condition I left it or better I will not be taking delivery of the truck and we will escalate to the next level. They assured me that won't be nessesary.I don't mean to disturb the lynch mobing. But overspray line-x can easily be removed with a remover. Id say it is easier to remove than bird poop. If it is just overspray. I would say it is nothing to get worked up about.
Light rub it with denatured alcohol and line-x becomes soft and easily comes off. I would personally do the remove myself to prevent them from f-in things up further.
I don't work for or have any association with line-x in any kind, nut I have many pieces of my truck linexed and have more experience with line-x than just the regular guy.
I understand you being upset, but I believe it is an overreaction, (however I do also feel it is justified overreaction).
Don't have them try to "buff" it out or even clay it off. The line-x becomes sandpaper to paint then. Just soft, gentle denatured alcohol and piece of cake. Really, give it a try.