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Usually, there are two nuts, one on each end of the tie rod adjustment rod. Yes, they should both be tight. But, if the other nut is tight, and they did adjust the toe correctly, then the adjustment rod cannot turn, so you should be able to just tighten this nut and be good to go. But they should not have left that loose and as Markclaims says above, you certainly have every right to make them put it back on the machine and make sure everything is back to spec and tighten that nut up.

You're not going to cause any problems by tightening that nut and it sure makes sense that that loose nut is the cause of the metal to metal clunk feeling you have been getting.
 
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