Toyota must have a new owner, this guy says he does not have a boss and his decision is final.
We are sorry for the concerns you are experiencing with the Rock Warrior Wheels on your 2011 Tundra and we regret to hear of your dissatisfaction in this matter.
According to our records, a Toyota Case Manager has thoroughly reviewed your situation and concerns. We note that the Toyota Regional Representative in your area also reviewed all information pertinent to your case, and rendered a decision, declining your request on behalf of Toyota. The decision rendered by this individual represents Toyota’s position.
Our review of the case indicates that all of Toyota’s guidelines have been followed and we concur with the decision. We appreciate this opportunity to further review your request.
If you have any updated information you would like reviewed, please contact your Case Manager, Mr. Jerry Ramos at 1-800-331-4331 x73872