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Out of the blue one day my radio just started rebooting, got it into the dealership and they said no problem will just apply a software fix and you’ll be on your way. They applied the fix I got a half a mile from the dealership and it started rebooting constantly again. I took it back in my service advisor said he immediately said I will have to order you a new radio. Fast forward one month and about six or seven calls to him to see what the status is and get in the same ole answer it’s backordered. I’ll file complaint with the national Toyota office and I get a resolution specialist calling me back within a day. I’m told that it’s on back order from Panasonic. With no ETA. In the meantime I try to use the USB plug below the radio and it’s not working either. A resolution specialist call me back from the national Toyota office yesterday telling me they had talk to Panasonic and it was still gonna be another two weeks that things are on back order.

Anybody else having problems?
 

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No idea if this is the case with the Panasonic unit but just about everything I've ordered that is made in China has been delayed for the past 2-weeks because of Coronavirus. If (and that's a big IF) that's the case there's really little Toyota can do.
 

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Out of the blue one day my radio just started rebooting, got it into the dealership and they said no problem will just apply a software fix and you’ll be on your way. They applied the fix I got a half a mile from the dealership and it started rebooting constantly again. I took it back in my service advisor said he immediately said I will have to order you a new radio. Fast forward one month and about six or seven calls to him to see what the status is and get in the same ole answer it’s backordered. I’ll file complaint with the national Toyota office and I get a resolution specialist calling me back within a day. I’m told that it’s on back order from Panasonic. With no ETA. In the meantime I try to use the USB plug below the radio and it’s not working either. A resolution specialist call me back from the national Toyota office yesterday telling me they had talk to Panasonic and it was still gonna be another two weeks that things are on back order.

Anybody else having problems?
I have a 2015 SR5 Tundra. I am having the same issues. I have not yet taken it into the dealer to trouble shoot.
 

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Out of the blue one day my radio just started rebooting, got it into the dealership and they said no problem will just apply a software fix and you’ll be on your way. They applied the fix I got a half a mile from the dealership and it started rebooting constantly again. I took it back in my service advisor said he immediately said I will have to order you a new radio. Fast forward one month and about six or seven calls to him to see what the status is and get in the same ole answer it’s backordered. I’ll file complaint with the national Toyota office and I get a resolution specialist calling me back within a day. I’m told that it’s on back order from Panasonic. With no ETA. In the meantime I try to use the USB plug below the radio and it’s not working either. A resolution specialist call me back from the national Toyota office yesterday telling me they had talk to Panasonic and it was still gonna be another two weeks that things are on back order.

Anybody else having problems?
I am having identical issue with my 2019 Tundra. The Toyota Headquarters is estimating the back order until late March 2020. They cannot and will not do anything for their customers. I live in the San Antonio area where the Tundra is assembled. They seem to have enough radios for the assembly line to punch out trucks quickly, but existing customers are not as important. Toyota Corporate keeps hinting they will make it right after the repairs are complete. I guess they are going to attempt to placate the owners with goodies to make the experience a "positive" one. When it is all set and done, assuming March 2020 produces needed radio, I will have been 10 weeks without navigation, radio, or phone capabilities in my new vehicle. I came very close to purchasing a Ford F-150 instead of a Tundra, I guess I learned my lesson. I may be fighting Toyota Corporate for every Warranty Issue the next few years.
 

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Just got a call from my dealer’s service advisor. Come get your truck. We ordered a radio. It’s on national backorder. We don’t know when we’ll get it!
I have a 2015 Tundra Limited 4x4 with the Premium system, Nav, Entune, backup camera, etc. not JBL.
I was having really bad freezing and rebooting issues until several months ago. I downloaded the software revision onto a flash drive and installed it. It worked. A few days ago I was listening to XM radio on accessory key position while working on the wife’s car. I heard a loud pop through the speakers , sort of like plugging in an amplifier sounds. The radio went dead. Later I tried to reboot like before. No power button response. Even disconnected the battery. Nada. Checked every fuse in the truck. Nada.
The only other thing I lost was the usb Acc. plug under the radio. I didn’t have my phone connected either. I’ve heard about some problems with iphones. I have a road trip in two weeks I’m looking forward to. No radio. No rear camera. No Bluetooth. SUCKS.
 

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Did you file your complaint with Toyota corp? Get a case number?

Why not "request" a credit and go buy yourself a compatible Alpine or Pioneer unit and use that credit as reimbursement?
All they can say is NO !

I just looked up a new radio for my SR5 and looks like it might be $2800.00 for a new head unit, not counting if the XM stuff would also need replaced.
 

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I bought my truck used out of warranty. I did the software upgrade and no issues as of yet. If things tend to go south I will check in with Toyota / Dealership to see what I or they can do.
 

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Did you file your complaint with Toyota corp? Get a case number?

Why not "request" a credit and go buy yourself a compatible Alpine or Pioneer unit and use that credit as reimbursement?
All they can say is NO !

I just looked up a new radio for my SR5 and looks like it might be $2800.00 for a new head unit, not counting if the XM stuff would also need replaced.
Mine is under an extended warranty. Would not have been covered under the factory warranty. It will be 5 years old the last day of this month. Just rolled over 36,000.
 

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The update on the Tundra Radio/Infotainment systems does not account for the IPhone 11s at all. They put a new radio in my truck, as long as i do not pair it to my phone it works fine. As soon as it is paired to a IPhone 11 it begins to turn off and on and tries to re-boot constantly. So I am waiting on Toyota to realize there is a new IPhone that customers may actually own. No software to correct the problem on the horizon as of last week.
 
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