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post #1 of 32 (permalink) Old 02-22-2019, 06:48 PM Thread Starter
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Truck, and now dealership issues...

Hi all, I have been having some vibration issues when accelerating that are most pronounced at around 1500 - 2000 RPM as well as a shutter in the transmission in first gear, not sure if they're related or not.

I brought the truck back to the dealer for them to look at it and I went on a test drive with the service manager that acknowledged that he did feel a vibration in the drivetrain. he said he would have his guys look at it.
It was there for 5 days in total. I was in contact with them several times during that 5 days and they were updating me on what they were doing. They said that they had the driveshaft sent out to be balanced and wanted me to come test it afterward. I did and the vibration was still there. They said they would do a road balance on the tires, which is some extra balance thing; not sure. I want back to the dealer and the vibration is still there. They said they would consult a Toyota engineer and get back to me.

15 days pass, I call the service manager and leave a voice mail asking on the status. No reply. 10 more days go by and I call again. No reply. At this point my 6 month service is due so I call them and set up an appt. This was today. I tell them I want the vibration and tranny shutter looked at. 'Sure thing' they say.

Some quick history: The first time my truck was in for these issues, every time I went to test drive it I noticed they had (the first time) unplugged my dash cam, and (the second time) unplugged it and removed it from the windshield (suction cup). I asked the service manager why and he shrugged, literally, and said nothing else.

This time I was ready. I installed a new hidden dash cam in the rear of the cab.

They didn't turn off the front cam this time, but I also noticed after reviewing the video from both cameras that they didn't do any of the work they said they did on the receipt I got. Oil and filter change, rotate tires, check fluids, etc, etc. They did absolutely none of it according to the video. They test drove the truck for literally 3 minutes (the mechanic says "Looks like we got an asshole!") presumably about me, and then he parked it and the next video is me driving it away.

If they would have done all of that stuff the cameras would have been activated and recorded it. They can claim that they disconnected the front cam and that's why it didn't record anything, but they sure as F didn't know about the back camera. I guess they could always say I deleted the videos of them performing service out of maliciousness...

Here's my dilemma: The service manager told me they opened a case with Toyota for them to do more investigation into the vibration and tranny shutter, so if I call these a-holes out now on the fake 6 month service, they might slow-walk or outright cancel any open case I have with Toyota. Also, the next closest dealer is like 1.5 hours away from me.

Would appreciate any advice on how to handle this.
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post #2 of 32 (permalink) Old 02-22-2019, 07:15 PM Thread Starter
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Update: I called the dealership and asked the service manager if he could confirm all of the listed items on the 6 month check up were completed and he said yes, they were. I said "are you sure you rotated the tires? because there's a dirt mark on the real passenger wheel that was there when I dropped the truck off, and it's still there now".
He had me hold on for a minute and then came back and said that in fact the oil was not changed because the odometer was not at 5,000 miles but he was sure the tires were rotated. I didd not tell him the video says otherwise.
He is now saying he will come to my house and pick up the truck and take it back to the dealership to have everything done that was on that list.

I will be hiding two more cameras this time, one in the back and one under the hood. Hopefully the "poarking mode" on the cam under the hood activates when they open it.
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post #3 of 32 (permalink) Old 02-22-2019, 08:28 PM
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Pass the popcorn. This is getting good.

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post #4 of 32 (permalink) Old 02-23-2019, 12:14 AM
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Time to move on to a different dealer, unfortunately.
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post #5 of 32 (permalink) Old 02-23-2019, 12:59 AM
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I'm the asshole that leaves a baggy for them to put my oil filter in and place it in the bed of my truck.

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post #6 of 32 (permalink) Old 02-23-2019, 02:22 AM
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I'm the asshole that leaves a baggy for them to put my oil filter in and place it in the bed of my truck.
Now there's the voice of reason talkin' . . .


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post #7 of 32 (permalink) Old 02-23-2019, 07:33 AM
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just another story to back up the dealership reputation.
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post #8 of 32 (permalink) Old 02-23-2019, 07:34 AM
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Time to move on to a different dealer, unfortunately.
I absolutely agree with Brian20.

It's time to forego "forensic investigation" and drive the 1.5 hours to get away from these a-holes. You keep taking it back there and something BAD is going to happen to your truck, if not already. You have endured enough now to put me in "Dog Day Afternoon" mode.


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post #9 of 32 (permalink) Old 02-23-2019, 10:09 AM
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TheNaikan can't seem to buy a break. Not even 5,000 miles and all this ^^^.

But before that ^^^ there was all of this >>> https://www.tundratalk.net/forums/tu...r5-cm-4x4.html

Poor dang Tundra.

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post #10 of 32 (permalink) Old 02-23-2019, 10:54 AM Thread Starter
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Originally Posted by McGovTundra View Post
TheNaikan can't seem to buy a break. Not even 5,000 miles and all this ^^^.

But before that ^^^ there was all of this >>> https://www.tundratalk.net/forums/tu...r5-cm-4x4.html

Poor dang Tundra.
It's has exactly 1,335 miles on it. I don't drive it much.

Yeah, it's not a very good truck. Have never had this many issues with a new vehicle before.

I'll upload the videos after Monday's supposed work to be done.

Last edited by TheNaikan; 02-23-2019 at 10:56 AM.
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post #11 of 32 (permalink) Old 02-23-2019, 04:54 PM
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I my have missed it ,, but why put hidden vid cameras in the vehicle to spy on the service people ??

Mybe they are there for another reason ,,, never the less Very Strange ( on your part )

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post #12 of 32 (permalink) Old 02-23-2019, 05:22 PM
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It shouldn't matter what the mileage is, if it is in for 6 month service, oil should be changed. Possibly camera wasn't running if you had it set to ignition turn on.

The shudder, if it is a CM, it is common, a carrier drop helps. I know it sounds goofy, but it just helps the drive line angle enough to make the shudder go away that you feel on take off/first gear. You can search it and likely that is the shudder you feel. The vibration could be a plethora of things, including but not limited to tire balance.


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post #13 of 32 (permalink) Old 02-23-2019, 05:42 PM
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Originally Posted by Powertechn2 View Post
It shouldn't matter what the mileage is, if it is in for 6 month service, oil should be changed. Possibly camera wasn't running if you had it set to ignition turn on.

The shudder, if it is a CM, it is common, a carrier drop helps. I know it sounds goofy, but it just helps the drive line angle enough to make the shudder go away that you feel on take off/first gear. You can search it and likely that is the shudder you feel. The vibration could be a plethora of things, including but not limited to tire balance.
My dealership said since they run full synthetic that they only change the oil and oil filter every 10k.

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post #14 of 32 (permalink) Old 02-23-2019, 05:52 PM
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My dealership said since they run full synthetic that they only change the oil and oil filter every 10k.

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That's not what your owner's manual says.

Unless you dont have flex fuel for some odd reason.

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post #15 of 32 (permalink) Old 02-23-2019, 05:53 PM Thread Starter
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I my have missed it ,, but why put hidden vid cameras in the vehicle to spy on the service people ??

Mybe they are there for another reason ,,, never the less Very Strange ( on your part )
Because they kept unplugging my camera the first time I had it in for service, which is Very Strange ( on their part ).
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