Join Date: Mar 2014
Location: Oxford, MA
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2013 Tundra SR5 TRD Double Cab - 5.7 - Just diagnosed at 130k miles, both sides with driver being worse of the two (approx $2700)- I made numerous complaints to the dealership previously, however they were unable to detect the leak until now. I was able to find an invoice from the dealer where they documented my request to look into the burnt oil smell I had been experiencing - Mileage on this invoice was approx 62k -
Dealer is currently not interested in advocating for me - I have spoken to corporate at the 800-331-4331 number and gave them my story - I was told my issues will be escalated and I'm currently waiting for a call back - They are looking at this currently as a service issue given the fact the leak went undetected while the vehicle was in the warranty period..
From speaking with the dealership and the Corporate rep - they state there is no evidence the leak was present prior to the 60K - I argued that this is a common, known issue, however they are now denying same - I was able to find numerous consumer complaints on NHTSA, however unable to search by engine - there may be hundreds - It would be great if we had the ability to compile all complaints filed, regardless of year / make - but rather engine specific.
If corporate doesn't work with me, I"ll be paying out of pocket and more than likely pursuing small claims... Fingers crossed - This is my 5th Toyota, all my friends and most of my family drive Toyotas - That may change - I've been loyal to their brand for over 20 yrs - hopefully they are as loyal to their own product as I am.