Just Got Back From Dealer For Steering Wheel Not being Centered - TundraTalk.net - Toyota Tundra Discussion Forum

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post #1 of 23 (permalink) Old 09-24-2016, 10:41 AM Thread Starter
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Unhappy Just Got Back From Dealer For Steering Wheel Not being Centered

Brought my 2 month old SR5 back to the dealer due to the steering wheel being turned left when driving straight. All they did was correct a slightly out of spec right tie rod toe. Service guy said the test ride indicated the wheel was now straight as it will get and we can't get it perfect, also mumbled something about road crown. My guess is the tech didn't center the wheel prior to doing the alignment. I'm not an alignment guy but I would think all he had to do was adjust each tie rod end equally so the wheels are pointing straight while the steering wheel was centered. What a waste of time. I certainly will not be going back to that dealership.
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post #2 of 23 (permalink) Old 09-24-2016, 11:34 AM
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Originally Posted by swimbait_charlie View Post
Brought my 2 month old SR5 back to the dealer due to the steering wheel being turned left when driving straight. All they did was correct a slightly out of spec right tie rod toe. Service guy said the test ride indicated the wheel was now straight as it will get and we can't get it perfect, also mumbled something about road crown. My guess is the tech didn't center the wheel prior to doing the alignment. I'm not an alignment guy but I would think all he had to do was adjust each tie rod end equally so the wheels are pointing straight while the steering wheel was centered. What a waste of time. I certainly will not be going back to that dealership.
I'm a mechanic and I've done my fair share of alignments. All he did was center your steering wheel and correct the toe adjustment on both wheels. He's right about road crown effecting steering but only on some roads.

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post #3 of 23 (permalink) Old 09-24-2016, 11:56 AM Thread Starter
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The wheel isn't centered. It's at 11:00 when going straight. My FJ steering wheel was dead straight across as is my co workers Tundra and my wifes buick when driving straight. I'm going to bring it to an alignment shop and see what they have to say.
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post #4 of 23 (permalink) Old 09-24-2016, 12:14 PM
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Quote:
Originally Posted by swimbait_charlie View Post
The wheel isn't centered. It's at 11:00 when going straight. My FJ steering wheel was dead straight across as is my co workers Tundra and my wifes buick when driving straight. I'm going to bring it to an alignment shop and see what they have to say.
This is strange and timely for me, I just had my Tundra in last week for 5,000 mi service. They rotated the tires and now the wheel is at 12:30 or so when going straight. I've driven it for a week this way on various roads, it isn't road crown. My problem is making time to get back to the dealer...
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post #5 of 23 (permalink) Old 09-24-2016, 01:34 PM
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They compensated for road crown in your alignment. So the steering wheel will be straight on roads that are sloped for water runoff. I had them take it out of my alignment so it was dead center on flat ground.

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post #6 of 23 (permalink) Old 09-24-2016, 01:43 PM Thread Starter
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It's tilted to the left on any road if I hold it centered the truck will drive off the road to the right. It's annoying to look down and see the tilt which was my complaint, apparently they disregarded my complaint.
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post #7 of 23 (permalink) Old 09-24-2016, 02:45 PM
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Right. So most of the roads you travel are flat then. Tell you specifically you want the compensation for the crown in the road removed.

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post #8 of 23 (permalink) Old 09-24-2016, 04:54 PM
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Ours is off like that too, but not as bad as yours. Sure glad that the makers of our other cars and earlier Tundras did not know about "road crown"

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post #9 of 23 (permalink) Old 09-24-2016, 09:49 PM
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Originally Posted by swimbait_charlie View Post
It's tilted to the left on any road if I hold it centered the truck will drive off the road to the right. It's annoying to look down and see the tilt which was my complaint, apparently they disregarded my complaint.
Did they offer you a printout with before and after measurements?
Your steering wheel should not be off center after an alignment. I'll bet the tech who did the alignment didn't drive your truck before & after he did the alignment.
I don't trust shops that don't offer a printout unless they have a really good reason for it. They can look you up in the alignment machine computer and print one for you if you go back and ask for it. Post it up and we'll take a look at it.

Centering the steering wheel and adding cross caster to keep the truck from pulling right are two different issues. If your truck drives straight, but the steering wheel is not centered, road crown and cross caster are not your issue. A lazy alignment guy is your issue.


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Last edited by socal57chevy; 09-24-2016 at 09:53 PM.
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post #10 of 23 (permalink) Old 09-26-2016, 05:55 AM Thread Starter
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Did they offer you a printout with before and after measurements?
Your steering wheel should not be off center after an alignment. I'll bet the tech who did the alignment didn't drive your truck before & after he did the alignment.
I don't trust shops that don't offer a printout unless they have a really good reason for it. They can look you up in the alignment machine computer and print one for you if you go back and ask for it. Post it up and we'll take a look at it.

Centering the steering wheel and adding cross caster to keep the truck from pulling right are two different issues. If your truck drives straight, but the steering wheel is not centered, road crown and cross caster are not your issue. A lazy alignment guy is your issue.
The print out will be mailed, something about need to do paper work for the warranty claim. He showed it to me and like I said earlier he adjusted the passenger side tie rod as it was slightly out of spec. I don't think he test drove it because my bluetooth on my phone stayed linked to the truck while I was waiting. The truck drives perfectly straight with no pulling it's just the annoying tilted steering wheel.
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post #11 of 23 (permalink) Old 09-26-2016, 07:43 AM
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Originally Posted by swimbait_charlie View Post
The print out will be mailed, something about need to do paper work for the warranty claim. He showed it to me and like I said earlier he adjusted the passenger side tie rod as it was slightly out of spec. I don't think he test drove it because my bluetooth on my phone stayed linked to the truck while I was waiting. The truck drives perfectly straight with no pulling it's just the annoying tilted steering wheel.
Definitely a lazy tech. Road crown and cross caster have nothing to do with it. He simply didn't center your steering wheel and then he didn't drive the truck to ensure that his adjustment took care of your concern. He never even drove your truck to verify your concern in the first place. Every alignment needs a before and after road test. Without both, there's no way of knowing if the adjustments had any affect on the way the vehicle drove. After they fix this for you, I'd ask for a different tech on any future visits you make to this dealer for service.


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post #12 of 23 (permalink) Old 09-26-2016, 05:35 PM Thread Starter
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Took this pic of the wheel while driving straight, might not bother some but it bothers me.
tilted steering wheel.jpg
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post #13 of 23 (permalink) Old 09-26-2016, 08:58 PM
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Quote:
Originally Posted by swimbait_charlie View Post
Took this pic of the wheel while driving straight, might not bother some but it bothers me.
Attachment 698746
Dude, your toe is off. Thats all.

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post #14 of 23 (permalink) Old 09-26-2016, 09:02 PM
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IMG_8260.JPG

Mine looked the same after a steering wheel swap. It's a easy fix on your tie rod ends...

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post #15 of 23 (permalink) Old 09-26-2016, 09:07 PM
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Exactly.

(1) loosen tie rod ends

(2) center steering wheel

(3) reset toe (without pulling the steering rack as to turn the wheel)

(4) drive like 100 feet or more to determine if wheel is centered

(5) Enjoy!

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