I'm registered on a bunch of tools and I've never sent in anything
You may want to look at the fine print.
That is what got me.
When I bought mine, and registered it online, apparently that registered the original standard warranty. To get the lifetime service agreement/warranty, you had to actually send in the upc with a copy of the receipt.
That is what RIGID told me when I tried to get warranty service. They looked up my serial number and my info, and said as I failed to complete registration by sending in upc that I was out of the standard warranty period, and as I never registered for the lifetime, there was nothing they could do for me.
They may have changed it, hopefully they did, because I thought it was bullshit that they offered a lifetime warranty, but then you have to not only register it online, but then send in the upc and receipt within 90 days of purchase, or the lifetime deal is void.
I was rather pissed off and explained that it was shady of such a large company to have a lifetime service agreement listed right on the box, then have hoops to jump through to register for the lifetime after you already registered the tool for the standard warranty. I was told that was their policy and there was nothing they could do for me, and got an apology.
This was about a year ago. I ended up buying a bare tool on ebay for $25 to fix my issues.
Just for shits and giggles, I just logged in and it shows 3 year warrant for all my tools I registered. So, again, hopefully they changed their bs having to register separately for the lifetime.
Copied from RIGIDS SITE...
To accept the RIDGIDŽ Brand Lifetime Service Agreement, you must register your qualifying RIDGIDŽ Brand Hand Held Power Tool, Stationary Power Tool or Pneumatic Tool within 90 days after purchase. Register by logging on to www.ridgid.com/registration. Log into your personal account or, if you do not have one, create an account. Then click ‘Register New Product’. Include all qualifying RIDGID brand product information: complete model and serial numbers for each serialized piece of equipment, including batteries and chargers. If you don’t have access to the internet, enclose a letter with the following information: First name, last name, e-mail, date of birth, phone number, address, city, state, zip code, model number from package, and the model/serial number of all qualifying serialized tool(s), battery(s), and charger(s) if applicable. Then mail the online confirmation print out or the hand written letter with your original receipt (making a photo-copy of your receipt to keep for your records is recommended) to: RIDGIDŽ Service Dept.:LSA, PO Box 1427, Anderson, SC 29622 for processing and approval. Certified Mail is recommended.
When I bought mine, you could not print anything and had to cut the upc from the box, and mail it in with the receipt. This was according to RIGID. Guess they made it at least somewhat easier, but they still have the fine print.