Wish I could say that I am a happy new Toyota Tundra owner, but circumstances with the dealer, Toyota of Richardson in Dallas TX, have made it otherwise. I purchased my black 08 tundra SR5 DC on July 29, 2011. One of the contract agreements was to fix some body damage.
I dropped my truck off a week after the purchase at 7:00 am at the dealership, with an agreement that the body work would be completed as well as a complete detail by the time I return from work that day. At 4:30 pm that afternoon, I arrived at the dealership and they just started work on the car even though it has been in their possession for close to 10 hours. So I sat and waited. Around 7:00 pm, I asked my salesperson to give me an update on the car. He was not around and it turned out that he has left for the day and that my car has been done for a while now. When they brought my truck around, the body work done was amateur to say the very least. They did a horrible job of repairing the damage, in fact, they ended up doing more damage. The truck was never detailed either. After I point this out to the manager, he apologized and had the truck sent out to be detailed. Another 45 minutes later, I am told my truck is done. Now that it is clean, I can clearly see how much damage was really done. It's a black truck, so any imperfections in the paint stand out. On top of the body work not being fixed correctly, now I have heavy swirl marks up and down the whole truck and touch up paint randomly slapped all over the truck.
I proceeded to have a lengthy conversation with the manager and director about how the repairs were not acceptable. They argued that that the best they could do with their world class body shop. I then proceeded to point out the additional damage to the truck. At that point the Director walks off not saying a word. I am quickly put into a rental car so I can leave my truck with them so they can fix the issues. However, after sleeping on it, I decided that I can't trust them to fix the problems correctly. So I went to go pick up my truck the next morning. When I was given my car back, there were RACIAL slurs on the paperwork. You have to wonder if a dealership is willing to write down those type of comments on your documents, then what are they willing to say and do behind your back?
Even though I have been in contact with Toyota Corporate and their local Customer Relations Advocate for a couple of weeks now, there has not been any action done. I have NOT received, at minimum, a formal apology for the racial slurs. I have NOT gotten my truck fixed, even though they stated they would pay for me to have it fixed at a shop of my choice.
Do yourself a favor and just do a google search on reviews related to Toyota of Richardson. They speak for themselves. I just wished I had done the same before all this had occurred.
I'll have to hold off on posting images of the truck until all this plays out.
I dropped my truck off a week after the purchase at 7:00 am at the dealership, with an agreement that the body work would be completed as well as a complete detail by the time I return from work that day. At 4:30 pm that afternoon, I arrived at the dealership and they just started work on the car even though it has been in their possession for close to 10 hours. So I sat and waited. Around 7:00 pm, I asked my salesperson to give me an update on the car. He was not around and it turned out that he has left for the day and that my car has been done for a while now. When they brought my truck around, the body work done was amateur to say the very least. They did a horrible job of repairing the damage, in fact, they ended up doing more damage. The truck was never detailed either. After I point this out to the manager, he apologized and had the truck sent out to be detailed. Another 45 minutes later, I am told my truck is done. Now that it is clean, I can clearly see how much damage was really done. It's a black truck, so any imperfections in the paint stand out. On top of the body work not being fixed correctly, now I have heavy swirl marks up and down the whole truck and touch up paint randomly slapped all over the truck.
I proceeded to have a lengthy conversation with the manager and director about how the repairs were not acceptable. They argued that that the best they could do with their world class body shop. I then proceeded to point out the additional damage to the truck. At that point the Director walks off not saying a word. I am quickly put into a rental car so I can leave my truck with them so they can fix the issues. However, after sleeping on it, I decided that I can't trust them to fix the problems correctly. So I went to go pick up my truck the next morning. When I was given my car back, there were RACIAL slurs on the paperwork. You have to wonder if a dealership is willing to write down those type of comments on your documents, then what are they willing to say and do behind your back?
Even though I have been in contact with Toyota Corporate and their local Customer Relations Advocate for a couple of weeks now, there has not been any action done. I have NOT received, at minimum, a formal apology for the racial slurs. I have NOT gotten my truck fixed, even though they stated they would pay for me to have it fixed at a shop of my choice.
Do yourself a favor and just do a google search on reviews related to Toyota of Richardson. They speak for themselves. I just wished I had done the same before all this had occurred.
I'll have to hold off on posting images of the truck until all this plays out.