Anyone else have problems with Chemical Guys? - TundraTalk.net - Toyota Tundra Discussion Forum

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post #1 of 14 (permalink) Old 06-22-2016, 11:57 PM Thread Starter
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Thumbs down Anyone else have problems with Chemical Guys?

I tried ordering from Chemical Guys Canada thinking they would be good to deal with only to put up with this.

04-18-2016 order placed.
04-24-2016 request order status as order was not showing as shipped.
04-26-2016 C.G. apologies for poor communication.
05-07-2016 C.G. apologizes claiming California manufacturer delay.
05-19-2016 order ships.
05-27-2106 I received order, but report 4 missing items.
05-27-2016 C.G. apologies, says will ship out missing items the next week.
06-09-2016 I have to send reminder to send remaining product.
06-09-2016 C.G. says they will ship next day.
06-14-2016 missing items shipped.
06-14-2016 C.G. applies credit to my Credit Card with no explanation.
06-22-2016 receive 2 of 4 missing items. Emailed C.G. requesting return of full order (original shipping box and all items in original packaging intact).
-State that I should not be charged any re-stocking fee or shipping as this is clearly their fault.
-Credit applied to my credit Card is not equal to missing 2 products.
-File credit card dispute.

I'm not sure if my credit card company will get involved, but what a terrible experience.


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post #2 of 14 (permalink) Old 06-28-2016, 07:56 AM
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I have never dealt with C.G. so I can't say anything good or bad about their service. On the other hand I only use Adam's Polishes you cant beat their guarantee or customer service, which is second to none. If you have to contact them they answer emails promptly and if you call them a human answers the phone and they take care of any issues at that time.

-Jason

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post #3 of 14 (permalink) Old 06-28-2016, 09:49 AM
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I will second Adam's products, they were great to deal with and no trouble getting their products into B.C.

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post #4 of 14 (permalink) Old 06-28-2016, 09:57 AM
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Third!
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post #5 of 14 (permalink) Old 07-04-2016, 03:55 PM
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This holiday weekend Chemical Guys has a great sale so I ordered:

- 1 gallon Butter wet wax
- 1 gallon Mr. Pink Super Suds
- 301 XXX Hardcore Carnauba wax

Received microfiber applicator too!

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post #6 of 14 (permalink) Old 07-04-2016, 08:19 PM
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I have and use lots of CG products and never had a problem with shipping or customer service.
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post #7 of 14 (permalink) Old 07-07-2016, 07:48 PM
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Ordered on the 4th and it arrived today...the 7th. The order was complete and it had good packing.


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post #8 of 14 (permalink) Old 07-07-2016, 09:30 PM
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I have been ordering Chemical Guys' off Amazon. No problems.
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post #9 of 14 (permalink) Old 07-08-2016, 09:23 AM Thread Starter
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Quote:
Originally Posted by kdavidson View Post
I have been ordering Chemical Guys' off Amazon. No problems.
From the product I've seen on there it's "sold by and shipped by" amazon, so I assume CG isn't drop shipping on their behalf.



I never did receive my full order so I returned the rest of it and the CC company refunded me this morning.
That was only almost 3 months....


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post #10 of 14 (permalink) Old 07-08-2016, 09:32 PM
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I haven't used CG. What are the recommended line for a soap, wax/polish, tire shine and leather cleaner/conditioner from them?

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post #11 of 14 (permalink) Old 07-29-2016, 01:07 PM
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Chemical Guys is known to have crappy customer service. Their soaps are decent...Mr Pink is okay...Citrus Wash is okay...truthfully, you're better off going to WallyWorld and buying Meguiars Gold Class shampoo at 6.99 for 64 oz vs 6.99 for 16oz of Mr Pink. Their Butter Wet Wax is about the easiest wax I've ever used.....wipe on/wipe off...nice wet shine.....but limited longevity.....about one month. For one of their paste waxes.....you can not beat Petes 53....tire shine...VRP all the way...buy a couple of the applicators too.
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post #12 of 14 (permalink) Old 06-11-2017, 11:32 AM
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Yea I usually just buy my chemical guys car wash stuff from Amazon. Never had any problems
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post #13 of 14 (permalink) Old 07-06-2017, 10:45 PM
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Just looked them up today for some wax. Guess I will be waiting to see what happens.
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post #14 of 14 (permalink) Old 07-13-2017, 02:57 PM
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Also no issues when using amazon for their products.
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