TundraTalk.net - Toyota Tundra Discussion Forum - View Single Post - Anyone else have problems with Chemical Guys?
View Single Post
post #1 of (permalink) Old 06-22-2016, 11:57 PM Thread Starter
theoat
Senior Member
 
theoat's Avatar
 
Join Date: Jun 2009
Location: BC
Posts: 3,719
Thanks: 10,531
Thanked 2,193 Times in 1,433 Posts
Mentioned: 21 Post(s)
Tagged: 0 Thread(s)
Quoted: 542 Post(s)
(Thread Starter)
Thumbs down Anyone else have problems with Chemical Guys?

I tried ordering from Chemical Guys Canada thinking they would be good to deal with only to put up with this.

04-18-2016 order placed.
04-24-2016 request order status as order was not showing as shipped.
04-26-2016 C.G. apologies for poor communication.
05-07-2016 C.G. apologizes claiming California manufacturer delay.
05-19-2016 order ships.
05-27-2106 I received order, but report 4 missing items.
05-27-2016 C.G. apologies, says will ship out missing items the next week.
06-09-2016 I have to send reminder to send remaining product.
06-09-2016 C.G. says they will ship next day.
06-14-2016 missing items shipped.
06-14-2016 C.G. applies credit to my Credit Card with no explanation.
06-22-2016 receive 2 of 4 missing items. Emailed C.G. requesting return of full order (original shipping box and all items in original packaging intact).
-State that I should not be charged any re-stocking fee or shipping as this is clearly their fault.
-Credit applied to my credit Card is not equal to missing 2 products.
-File credit card dispute.

I'm not sure if my credit card company will get involved, but what a terrible experience.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Crewmax LTD/RB10/BHLM/LAHM/Husky Classic Liners/Line-x/5100's/Ride Rites/Coachbuilder +2 Shackles/285/60/20 Duratracs
theoat is offline  
 
 
For the best viewing experience please update your browser to Google Chrome