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post #1 of (permalink) Old 06-22-2016, 11:57 PM Thread Starter
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Thumbs down Anyone else have problems with Chemical Guys?

I tried ordering from Chemical Guys Canada thinking they would be good to deal with only to put up with this.

04-18-2016 order placed.
04-24-2016 request order status as order was not showing as shipped.
04-26-2016 C.G. apologies for poor communication.
05-07-2016 C.G. apologizes claiming California manufacturer delay.
05-19-2016 order ships.
05-27-2106 I received order, but report 4 missing items.
05-27-2016 C.G. apologies, says will ship out missing items the next week.
06-09-2016 I have to send reminder to send remaining product.
06-09-2016 C.G. says they will ship next day.
06-14-2016 missing items shipped.
06-14-2016 C.G. applies credit to my Credit Card with no explanation.
06-22-2016 receive 2 of 4 missing items. Emailed C.G. requesting return of full order (original shipping box and all items in original packaging intact).
-State that I should not be charged any re-stocking fee or shipping as this is clearly their fault.
-Credit applied to my credit Card is not equal to missing 2 products.
-File credit card dispute.

I'm not sure if my credit card company will get involved, but what a terrible experience.

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