I measured from the floor up to the wheel well. I'm sure I'm doing something wrong but I ordered leaf springs and I started off with 38" and ended up with 43". Does that mean I have 5" lift or i'm just wrong based on the builder of my leaf springs? I know this gets asked a lot but i'm getting slack from the builder after the fact. Thanks (also posted on tundrasolutions - idk if they are one in the same)
I measure mine throughout the center of the wheel to where your tape measure hits the fender. Doing it through the center of the wheel helps to make sure your tape measure is mostly vertical.
Yeah I've seen it measured like that too and I measure both ways and get the same results.
I spoke to alcan springs and they say the way I measure lift is incorrect. The 2" is built into their leaf springs and if it lifts my truck up 5", so be it as long as they added the 2" into the leaf springs they custom built for me (my understanding based on what they said). If I wanted it made right, I would have to pay shipping both ways. I'm no way bad mouthing - it's just my personal experience with them and it is what it is. I can tell you for sure who isn't getting any business fr me in the near future. Spent a pretty penny on 1500lb leaf springs only to have it the way I didn't order it. Maybe I should have asked them what I'm getting 2" lift in - built into the springs - or as trim height.
I spoke to Keven at coil spring specialties and he confirmed how I measured lift was correct and that's how he showed me few months ago. Btw - they build some nice coil springs that takes 30mins to install. I highly recommend Keven. I explained my situation and he recommended Deaver spring. Spoke to Jeff there and he confirmed how to measure lift as well - the standard and everyone knows it. He said that if it were his company - he would have taken the Initiative to make good on the ordeal. Jeff is going to help me with my ordeal. He already won me over - as far as trying to help me with a product that he didn't even build himself. He's getting business for springs on my F350 (after I stretch it). Anyways lesson learned - deaver build next time (saving up).
Anyhow thanks for the reconfirmation on how the measurement is taken. Done and out!
Just curious as too how much this mistake set you back? Seems like a sh7t ton of work to have a 5" life when you expected 2". I'm not so sure I would be so easy on them about it.
1093.66 shipped. Another thing that made me angry was he said ubolts were 10 a piece. Then charge me 12 a piece. It's 8 dollar difference but that isn't what j was angry over - its the principle and the bait and switch. I just wanted my springs. Now that I have them - I'm extremely unhappy with the lift and customer service.
I'm old school - don't know much - give me a wrench and a welder and I'm good to go. I could do that? What kind of things must I have on my end to dispute something like this?
What I'm trying to say is I've disputed things before but it was like something as small on Amazon and the process was easy bc Amazon was there to help. This is custom so I figured this didn't fall into this category?
We all understand shit happens, but 5" vs 2" is a HUGE difference. I could understand an inch off, but 3"... Nope.
They should make it right and fix their issue without charging you anything. Especially not shipping both ways.
Hell, I had issues with Rancho, and they sent me a check for the labor to re-swap the CO's, and swap the springs over from factory steins to the Rancho co's.
I had an issue with my drag bags on my GN, and Airlift sent me an entire new kit. I just called asking if they sold just a hose kit, as my hoses had swollen up, and they just sent an entire kit.
I have had issues with AR lowers, and the company paid for shipping to them, and back without question.
All those items were cheaper than the springs you just got.
You are looking at the pics wrong. The wheel well just looks dark in the before pic from the lighting or angle of the flash. The wheel well side has scratches on it, look for those and you will see the actual wheel well at 38.5".
I'm pretty sure they care about their customers and their rep. Apparently Alcan doesn't. Someone call and ask bill how he measures trim height - he's going to say you're wrong based on his 15yrs of experience building springs. Curious how he would word it. :/
Well that's not what you paid for so I guess they either make it right or return them. If they don't want to do either of those, the state attorney general sometimes gets involved in things like this. I've seen it before but with greater amounts of money.
I doubt the state attorney general will get involved for $1k. But I know I won't be ordering anything through that company. The great thing about free market is I can just give someone else all my money. It doesn't do much for this particular occasion, but there's too many people/companies out there with quality parts/services that if someone is lacking on either one, I won't be ordering through them.
I did as suggested - had everything lined up and disputed the charge. Even if he wants to repair them now - I wouldn't want it. I had already tried to do that in the first place. Told my cc if he wants them back, give me a ups label.
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