Join Date: Apr 2009
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Engine Knocking Noise
I've got a 2009 5.7L DC, My engine KNOCKING noise started shortly after 4000 miles. I discovered an oil leak from the timing chain cover and oil pan, that was repaired and soon after I started hearing the KNOCKING noise. I'm not here to BASH Toyota. I've owned Silverados all my life, I had the piston slap in my 1999 1500 and 2003 2500hd, this noise in the tundra is NOT piston slap! I've taken it to the dealer 3 times,,,, their finding, "cannot duplicate the engine knock", I filed a case with TMC, the case manager Monique at first was kind and sounded like she cared when she first talked to me, she set up an appointment with my local dealer, where I bought the truck (Valley Hi Toyota in Victorville). The Factory Rep was going to inspect the truck. I drove into the service drive and the engine was knocking, service writer and mechanic heard the engine knocking. The dealer kept the truck and did some testing (so they say), factory rep comes out the following day and "supposedly" does more testing, dealer calls me and says come pick up the truck, factory rep drove truck for 24 miles and "could not duplicate the noise". I drive truck home and the engine starts knocking again.
I have all this knocking on a video camera and recorded on a cassette tape, Toyota says the evidence I have is not good enough, factory rep needs to hear it in person. I told my worthless case manager at TMC which is now LIZETTE that the engine noise is still there and the service writer and mechanic heard the engine knock the day I dropped it off, her response, that doesn't matter, the "Engineer, Factory Rep" couldn't duplicate the noise. I told her I wanted to start the arbitration process, she basically talked me out of that and offered me to take the truck to another dealer which is 40 miles away, I'm waiting for her call to let me know when I can drop it off to the other dealer.
I am very frustrated and disappointed with the LACK of customer service Toyota had provided me. I take very good care of my vehicle and I don't hot rod my vehicle, this KNOCKING noise happens at various times of the day, engine can be hot or cold, doesn't matter. Like I said, I'm not bashing the truck, I was very pleased with it until I started getting the run-a-round from the dealer and TMC. Where do I go to now?
2009 Tundra DC SR5 TRD 5.7L - Pyrite Mica
OEM Drop in Bed Liner
OEM Fog Lights
15% Tint all around
EGR Bug Deflector
Westin Platinum oval step tubes (black)
USA-Spec ipod PA15
Toyota Homelink/Compass Mirror
K&N drop in filter
Firestone Air Bags
2012 Wildwood T26RKS travel trailer..
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