Everyone,
I'm looking for some ideas about what the hell this noise could possibly be. This is a new 2015 Tundra CM that just hit 5k miles. Taking it in to the shop tomorrow.... did a visual inspection underneath with nothing visible. Was originally thinking a small branch or something stuck. The noise only occurs when I'm moving and is louder then the video makes it sound. Thanks for any help!
I had a similar sound but mine came from the passenger side rear seat belt knocking against the side plastic piece. Now I just insert in seat belt lock & that solved my rattling problem
Thanks for the reply. Definitely not a seatbelt. The video was with the windows rolled up and the seatbelts were all strapped (One holds my son and the other holds my emergency bag) .... definitely sounded like it was coming from underneath. Was getting worse with speed.
Check your cabin air filter! could be something in the blower fan like lefts or grass. Had somethign like this sound and it was a left steam stuck in the blower. Was a bitch to get out!!
Thanks for the reply. Everything is stock on the truck. Guess we will see tomorrow AM when I drop it off at the dealer. Just sucks that at 5,000 miles there is already an issue.... Hopefully it's minor.
At the shop this morning and of course the shop foreman says he can't hear it. It was painfully obvious and this guy had his head lip against the dash trying to act like it was quiet..... Guess they're going to put it up on the lift and see if they can hear it.
Well.... I was asked by the service rep to come to a "private room" where the dealership manager, shop foreman, and service rep were waiting for me.
The noise is coming from the transfer case and there claiming that they will have to take everything apart to inspect it. Just hit 5,000 miles. They offered me a rental, but he shop foreman admitted he had never seen this before.
I refuse to have a brand new, three month old truck taken apart and expected to act like it just came from he factory. Hell, the new truck smell hasn't even gone away yet. Called Toyota and immediately rep on the phone and started a case. I hate to be "that guy", but I'm sorry, first "new" truck I've ever purchased. You can toss this crap and give me a new one.
Had a 2014 with less than 20k on it had a gremlin in electrical and Toyota bought it back after four attempts to fix and they threw in a six yr 100k bumper to bumper warranty.. Just food for thought.
So the final word is the transfer case needs to be replaced. I get it, shit happens. I've had a little time to cool off and get my thoughts together.
Realistically though, should I be looking for them to offer an extended warranty? Should I demand a trade? I still fall back to what I said earlier that if they're pulling the transfer case, that should mean they're pulling the drive shaft and transmission down and in my opinion, it'll never be as good as the factory again....
This is a bit harder to choke down for me since it's such a new truck and it doesn't help that it's my first NEW truck... Not to mention my first Toyota period. Thanks for any advice.
There has been other mention of transfer case being replaced on a 14 here..... Toyota doesn't make the T-Case. Never have that I know of. They are all sourced parts. The new one is a Borg Warner. I think they've been pretty reliable so far. You can get a bad part in anything.
Thanks for the help. The service manager was good to talk to. As far as the VSA, would it be unreasonable to go straight to the platinum coverage and ask for 8yr/125 and the power train 6yr/100,000?
imho...that's unreasonable. hopefully this doesn't rub you wrong, but to be honest this is the point behind a warranty. they will fix it, but I think you will find it will take more then one time of the same thing happening before they buy it back or give you a new one. but that is your right to feel that way, I hope they make you happy either way.
but you're not the first one on here I've seen to have these expectations. I'm just confused as to where people think they are owed anything more then the warranty coverage they already have. unless the car/truck is a lemon, then fixing it under warranty is all one should expect imho.
take out the broken part, along with whatever else is needed to get to the broken part, replace the broken part with a brand new one along with whatever brand new parts are needed to replace one time use parts that were taken off. bam...done....you drive your truck away and Toyota did everything they said they would when you bought your truck to begin with.
why would anyone expect more then that, I guess I just don't get it.
either way I hope they fix your truck. if you get anything extra out of it, then hey good deal for you.
Thanks for the reply. It takes a little more then that to rub me the wrong way and I don't take any offense to it. As far as buying the truck back, you're right... it wont happen until it's officially considered a "lemon". If anything, that was me blowing off steam.
As far as my expectations though... my expectations were to purchase a reliable truck as advertised on their website and by their staff members at the dealership. I avoided Chevy and Ford for that exact reason and my personal experience with my 2004 F150. My expectations were that this would be a 12 year truck with minimal problems within the first couple years and only wear and tear items to replace... I'm not as "fortunate" as some others may be.. I work two jobs of which one obviously includes 24 hour shifts and requires reliable transportation. Realistically, I don't expect a new truck, but as the service manager worded so well, my confidence is shaken... especially since this is my first Toyota.
Hopefully they can fix this by offering one of their better extended warranties, VSAs. They mentioned earlier that the Tundra is a strong truck (Which I don't disagree with) with a strong customer service record and great reliability... so I guess they should put their money where their mouth is and if I never have to use their extended warranty, then I guess they were right.
Other then that, I'm owed what I purchased... A "reliable" truck and unfortunately it hasn't met those expectations. We will see where it goes from here and I'll report back.
Work through Toyota Corp on the warranty that is what I did as the dealership is tied to them anyway. I did have the service manager contact Toyota Corp using my case number of that helps.
First off, I would be pissed off too if this had happened to me. Luckily, I have had several toyotas; so I wouldn't take it so hard. It will be fixed and last a very long time. Keep the faith, you are going to love your toyota. Wait until it has been around for a couple more years and got you out of bad spots. I am a huge Toyota fan, and have been a long time customer. They are very dependable, and this is a rare circumstance and it sounds like they are obliging their end of the warranty agreement. I would hate to see what that is costing. It can't be cheap.
Personally, I would rather have a large failure at 5K miles as opposed to 61K miles.
I really hope you get to enjoy your Yota as much as I have enjoyed mine. Give it a second chance.
So here's where I'm at.... Spoke with corporate who asked if I wanted to continue with arbitration or settle with the platinum VSA. I'm waiting for the official call tomorrow that it's been approved by the regional staff. Truck is fixed and ready for pickup tomorrow. I'll confirm with everyone that the VSA is official. Thanks for all of the help! I've been happy with how they've treated me including the dealer. Hopefully it's all down hill from here.
Honestly, they are being SUPER generous giving you an extended warranty. A guy at work had to have his Nissan engine torn completely apart in the first year. They gave him an extended warranty but not extended that far. Tearing the entire engine down would have been unacceptable to me....for that I would be pissed. There was a problem with the block castings, they weeped coolant through the metal. So he got a new block and everything else was transferred over. YIKES!!
It's a transfer case, a R/R part. Things fail, they replaced it. No, it shouldn't have failed that early but stuff happens. Consider yourself lucky they are extending your warranty. They don't owe you that, they owe you a new transfer case....and delivered.
Want to get really pissed? ask them if it's a remanufactured or new TC....wait maybe you don't want to do that.
All the "I demand a new truck" events are ridiculous. I do understand it for the guys that had the dealership forget to put oil in on the first oil change....but not for a simple repair.
Thanks for the reply, and yes, I would agree that they are being generous, but I wouldn't go as far as making it sound like it's unreasonable for this situation...
I've tried to be reasonable with my responses, but I also want to make a point that I think it's easy for anyone who is not in this situation to say "it happens" or "simple fix". If you were in my shoes, on my budget, with a young family and new house, you may not be so quick to judge that it's seen as minor. At the end of the day, I bought this truck for reliability and dependability.... That's why I traded my F150 as I've mentioned several times and the same reason why many people trade older vehicles. I'm sorry your coworker had to experience a stripped down engine, and in comparison probably makes my transfer case seem "simple". As far as the transfer case, the dealership as they explained it said it will be a new one and not remanufcatured.
As far as demanding a new truck, I may have used a poor choice of words earlier in my thread... I don't realistically expect a new truck.... It's called the heat of the moment for a reason... Shockingly people will over exaggerate or simply fly off at the mouth because they're pissed. Again, it happens.
To conclude this though... Prior to this, I was very happy and proud of my tundra. I don't consider this the end of my relationship with Toyota, but I'll admit that it has shaken my confidence and rightfully so. I would ask that people understand where others are coming from and stop acting like customer service should stop at the warranty. At no point was I acting like a child, kicking and screaming on the ground and making a scene. In fact, I would say I was very tamed and professional which is probably why they're offering me this VSA instead of giving me a hard time like others have mentioned. I'll confirm again tomorrow for sure if they're offering it.
Don't take any of this the wrong way... Just put yourself in my shoes and honestly ask yourself if you wouldn't ask for a gesture of good faith to earn your trust back. This isn't a four year old beater truck with 100,000 miles on it. It's a twelve week old truck with less than 5,000 miles on it and by today's standards, any failure like this shouldn't be considered "minor" or "simple".
Not that I'm concerned if anyone doesn't believe me, but just wanted to post the picture of the paperwork. Just picked up the truck. They coded it as "poor machining of bearings". The truck seems to be running fine now....
Time will tell. Still waiting to hear back for official word that they are offering me the VSA, but it sounds like the dealer was on board when they spoke with them and agreed it was a reasonable solution.
Dealership submitted a very nice letter agreeing that Toyota should provide a VSA, but didn't specify which one. The corporate staff I spoke with seemed optimistic that I wouldn't have any troubles... received a phone call yesterday morning saying it had been declined.
Went back to the dealership where they offered me three choices:
1) Purchase the vehicle back from me at a very reduced price
2) Trade me into a smaller truck w/ less features
3) Offered me a 6yr/75,000 for $1,000
So, back to the drawing board... I approached corporate this morning and asked if they submit another request asking for anything instead of just their 8yr/125,000. I guess we will see what comes from that next week. The way it's looking, doesn't look positive...
Any suggestions from others who were successful getting an extended VSA?
I'll take that into consideration - but still doesn't answer the question from those who have had success with negotiating an extended service agreement.
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