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#1 (permalink) Old 01-04-2013, 12:31 PM
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No oil on dipstick, how much oil in pan?

I have a 2012 Tundra CrewMax, 5.7 that I need your help with!

Long story short, I brought my truck to the dealership for an oil change. I drove away and after the truck began stuttering, struggling to move, I immediately returned to the dealer.

When I checked the oil, there was nothing on the dipstick. I checked it again, and nothing came out on the dipstick. The oil guage in the truck was all the way to the left.

My question is: What is the maximum amount of oil that could have been present with NO OIL showing on the dipstick?

I called Toyota direct, and they said that they'd have to leave that to the dealer to decide...not much help.

Thank you in advance!
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#2 (permalink) Old 01-04-2013, 12:35 PM
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Wow thats bad news. Thankfully you didnt get very far. Still dont let them try to weasel out of it. Try to get lifetime maint/extended warr or something like that out of it.
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#3 (permalink) Old 01-04-2013, 12:57 PM
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Originally Posted by 211lostlake View Post
I have a 2012 Tundra CrewMax, 5.7 that I need your help with!

Long story short, I brought my truck to the dealership for an oil change. I drove away and after the truck began stuttering, struggling to move, I immediately returned to the dealer.

When I checked the oil, there was nothing on the dipstick. I checked it again, and nothing came out on the dipstick. The oil guage in the truck was all the way to the left.

My question is: What is the maximum amount of oil that could have been present with NO OIL showing on the dipstick?

I called Toyota direct, and they said that they'd have to leave that to the dealer to decide...not much help.

Thank you in advance!
It has been my experience that the two hash marks on the dipstick account for about a quart of oil. If the dipstick is totally dry, then I would estimate that you are at least 1.5 quarts low. Of course, you could be at zero too.

The only way to know is to either top if off and back calculate, or drain whatever oil there is.

I'd plant myself on the shoulder of the tech and take copious notes. They may have just bought you a new truck.

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#4 (permalink) Old 01-04-2013, 01:06 PM
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The dealership added oil without me seeing how much was added. They have my truck now and are inspecting it. I have no reason to doubt them, but am just skeptical that, as they claim, there was plenty of oil when I brought it back. Why would it have made awful noises if "nothing happened "? Why would it have stammered? Everything was fine when I brought it in.
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#5 (permalink) Old 01-04-2013, 01:12 PM
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Originally Posted by 211lostlake View Post
The dealership added oil without me seeing how much was added. They have my truck now and are inspecting it. I have no reason to doubt them, but am just skeptical that, as they claim, there was plenty of oil when I brought it back. Why would it have made awful noises if "nothing happened "? Why would it have stammered? Everything was fine when I brought it in.
No reason to doubt them??

Lets assume that they returned your truck to you with insufficient oil, resulting in damage. Where is the upside for them in revealing that information to you?

And, as you noted, they are telling you that there was plenty of oil, despite the fact that you found a bone dry dipstick, and despite the sudden onset of obviously bad symptoms.

They are telling you that all of this is merely in your head, and you say you have no reason to doubt them?

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#6 (permalink) Old 01-04-2013, 01:28 PM
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Make sure you keep that documentation.
1- Oil change documentation from that day.
2- Oil shortage documentation from that same day, 30 minutes after they finished your oil change.

MAKE DAMN SURE they write up a work order that specifies that you returned with an oil shortage, and they added more oil in. They should put how many qts were added. At any rate, DO NOT let them just top you off and send you on your way. IF/when your motor blows, and there is nothing documented that THEY shorted you oil, then THEY added more oil, you're screwed.
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#7 (permalink) Old 01-04-2013, 01:30 PM
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Originally Posted by The Onceler View Post
No reason to doubt them??

Lets assume that they returned your truck to you with insufficient oil, resulting in damage. Where is the upside for them in revealing that information to you?

And, as you noted, they are telling you that there was plenty of oil, despite the fact that you found a bone dry dipstick, and despite the sudden onset of obviously bad symptoms.

They are telling you that all of this is merely in your head, and you say you have no reason to doubt them?
I guess what I'm trying to say is that they are very convincing when they say nothing is wrong. I'm not big on confrontation and am looking for advice on how to handle.
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#8 (permalink) Old 01-04-2013, 01:34 PM
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I guess what I'm trying to say is that they are very convincing when they say nothing is wrong. I'm not big on confrontation and am looking for advice on how to handle.
OK. Got you. I am much the same. I apologize for letting my sarcasm get the better of me when making my point.

I'd gird my loins for potential conflict and follow Bad Dad's advice.

Good luck.

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#9 (permalink) Old 01-04-2013, 01:39 PM
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Originally Posted by The Onceler View Post
I'd plant myself on the shoulder of the tech and take copious notes. They may have just bought you a new truck.
^ This.

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#10 (permalink) Old 01-04-2013, 03:20 PM
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Originally Posted by 211lostlake View Post
I have a 2012 Tundra CrewMax, 5.7 that I need your help with!

Long story short, I brought my truck to the dealership for an oil change. I drove away and after the truck began stuttering, struggling to move, I immediately returned to the dealer.

When I checked the oil, there was nothing on the dipstick. I checked it again, and nothing came out on the dipstick. The oil guage in the truck was all the way to the left.

My question is: What is the maximum amount of oil that could have been present with NO OIL showing on the dipstick?

I called Toyota direct, and they said that they'd have to leave that to the dealer to decide...not much help.

Thank you in advance!
It sounds bad. You stated that the oil gauge was all the way to the left meaning no oil pressure. It has to be really low for that to happen. Someone should be able to tell you the low pressure reading on the idiot gauge. My previous Chevy actually had the PSI listed on the oil gauge. The middle point was about 50 PSI (normal) and the low point (needle on left peg) was below 20 PSI.

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#11 (permalink) Old 01-04-2013, 04:34 PM
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With it struggling to move, there is ABSOLUTELY engine damage. If they just added oil and sent you on your way, That's CRAP. The best thing would have been to start it back up when you realized the dipstick was showing nothing and run it till it seized.

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#12 (permalink) Old 01-04-2013, 04:36 PM
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No reading, no pressure, no oil. New truck.
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#13 (permalink) Old 01-04-2013, 04:43 PM
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I'd be talking to the dealership GM NOW! I'd demand a new truck, as the wear that was a result of their carelessness won't present itself right away.
I appreciate you don't want to be confrontational, but you may need to be, as well as professional, to make this right.

No way I'd be accepting how your being treated.




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#14 (permalink) Old 01-04-2013, 05:02 PM
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What's to say they forgot to put oil in it?
They obviously didn't check the level when they were finished with your oil change did they? Otherwise they would have known it wasnt full.
Very well could have pooched the internals (pistons, rings, bearings etc.)
I would be very leary about accepting them at their word.

A new engine is in the $20,000 range.
Do you want to be on the hook for that?
I know I wouldn't.

I wouldn't have let them take the vehicle out of my sight either.
I would want to know for sure exactly how much oil it was low.

Last edited by TundraOnTheTundra; 01-04-2013 at 05:05 PM.
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#15 (permalink) Old 01-04-2013, 08:43 PM
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Thanks to all who posted. I will let you know how it goes. They are supposed to call me on Monday.
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