Feeling unloved by Toyota?

[jonathan]

Here's a post from another thread - - i think it might deserve more attention. I posted it in response to my own frustration and experiences others are having as well. if i'm alone, well, then i'm sorry for the negativity and i swear i'll do a little more soul searching as conflict is always a shared responsibility. if i'm not alone, however, i'd like to hear more -- validating why i feel so angry everytime i drive to work has been very helpful.

i don't know how to "link" to the thread or related posts, but if you look at my posts you should be able to follow this discussion. sorry for my blogging ignorance.


i'll bet you if there's a troll in the house, it works for toyota. EVOL, you have it right my friend - - you want to like your truck, but you can't because you're being slapped around by the one you want to love. it's not psych 101 exactly, but more on the grad school level. bad relationships often come from situations where there's alot to love, but there's also something that dances along the ridge of abuse. for all of you who can't quite reconcile while you feel so bad everytime you get in your tundra it's because of this syndrome. we bought the truck, it's very good on many levels but when legitimate issues arise again and again your loved one tells you you're the problem. ahhh, peace at last.

subaru and BMW know well how to love you back, and ford does too, sort-of. granted, the f-150 love fest is limited in someways, in need of some education and refinement maybe. but she's there when you come home, and willing to offer a nice backrub and a hot meal. and you don't have drive to work mad everyday.

wake up folks, toyota has taken advantage of the fact that we want to believe and the temptation looks tasty. i'm getting a divorce, and i'm inviting anybody who needs to heal to join me. good relationships come from way more than nice bodies and a hot soapy shower for two. toyota, take care and take care of that body cause you're gonna look like crap in a few short years. plus, quit interfering with my baseball season by flashing yourself like a drunken who-knows-what between every inning.

and please, toyota, challenge me here if you dare! i'll back up every word, and every circumstance. i've got the letters, images, the phone calls, the repair orders, and so on. and look forward to more in the near future. let the healing begin!

[08CMAX]

Originally Posted by jonathan

Here's a post from another thread - - i think it might deserve more attention. I posted it in response to my own frustration and experiences others are having as well. if i'm alone, well, then i'm sorry for the negativity and i swear i'll do a little more soul searching as conflict is always a shared responsibility. if i'm not alone, however, i'd like to hear more -- validating why i feel so angry everytime i drive to work has been very helpful.

i don't know how to "link" to the thread or related posts, but if you look at my posts you should be able to follow this discussion. sorry for my blogging ignorance.


i'll bet you if there's a troll in the house, it works for toyota. EVOL, you have it right my friend - - you want to like your truck, but you can't because you're being slapped around by the one you want to love. it's not psych 101 exactly, but more on the grad school level. bad relationships often come from situations where there's alot to love, but there's also something that dances along the ridge of abuse. for all of you who can't quite reconcile while you feel so bad everytime you get in your tundra it's because of this syndrome. we bought the truck, it's very good on many levels but when legitimate issues arise again and again your loved one tells you you're the problem. ahhh, peace at last.

subaru and BMW know well how to love you back, and ford does too, sort-of. granted, the f-150 love fest is limited in someways, in need of some education and refinement maybe. but she's there when you come home, and willing to offer a nice backrub and a hot meal. and you don't have drive to work mad everyday.

wake up folks, toyota has taken advantage of the fact that we want to believe and the temptation looks tasty. i'm getting a divorce, and i'm inviting anybody who needs to heal to join me. good relationships come from way more than nice bodies and a hot soapy shower for two. toyota, take care and take care of that body cause you're gonna look like crap in a few short years. plus, quit interfering with my baseball season by flashing yourself like a drunken who-knows-what between every inning.

and please, toyota, challenge me here if you dare! i'll back up every word, and every circumstance. i've got the letters, images, the phone calls, the repair orders, and so on. and look forward to more in the near future. let the healing begin!

I empathize for you however I cant agree that Toyota doesnt care. Theyve gone beyond the call of duty for me. : ) Maybe I treated "her" better in the beginning. ; )

[ramoine]

Why do you think it deserves more attention ?

There was 4 pages of you and another saying the same thing .

[jonathan]

Originally Posted by ramoine

Why do you think it deserves more attention ?

There was 4 pages of you and another saying the same thing .

that's the question, and it's a fair one. i've had a bad time with my tundra, and a worse time getting any real support from toyota. hey, it's not the end of the world - machines have mechanical issues, but i expected more from toyota. in the end, my vehicle is still broken and full of rattles thogh the local rep who worked on it last tells the executive offices that it's not. in turn, the executive offices tell me that i can bring it to another dealer for a "new set of eyes" to see it, buy why? it's already been out for 20 DAYS and that's since august. seriously, how would you break the cycle?

so, "more attention" if others are having similar experiences, no? as i've said elsewhre on this bolg, i'd back you up if you were the one having the problem. if i'm the only one experiencing this kind of tundra ownership, no question i'd have to look at my own ability to "love".

thanks for the response.

[ramoine]

Originally Posted by jonathan

that's the question, and it's a fair one. i've had a bad time with my tundra, and a worse time getting any real support from toyota. hey, it's not the end of the world - machines have mechanical issues, but i expected more from toyota. in the end, my vehicle is still broken and full of rattles thogh the local rep who worked on it last tells the executive offices that it's not. in turn, the executive offices tell me that i can bring it to another dealer for a "new set of eyes" to see it, buy why? it's already been out for 20 DAYS and that's since august. seriously, how would you break the cycle?

so, "more attention" if others are having similar experiences, no? as i've said elsewhre on this bolg, i'd back you up if you were the one having the problem. if i'm the only one experiencing this kind of tundra ownership, no question i'd have to look at my own ability to "love".

thanks for the response.

Well , after searching through all your posts and reading them , I've come to the conclusion that you have everything bad to say about toyota and none good .
While I appreciate the fact that no vehicle is without fault , I really don't see this forum as a place to only post complaints and you have everything right to be upset if you are having these issues . But no one here wants to read the same story over and over again , if they do I'm very sorry .
This is not a Toyota complaint dept . , if you've got that many problems and toyota refuses to fix any of them like you say , it;s hard for me to believe .
I've not seen your truck in person or on here , and all your posts are complaints . You talk about buying a new Ford , and if that's what you want to do than do it , and stop repeating the same posts over and over .
I won't be surprised if someone posted having problems with the white lettering falling off thier tires , and bingo you got that problem as well .
So I'll close with this , a forum is a community where people do try and support 1 another , and share opinions and ideas . But all you share is one complaint after another and expect everyone to boycott toyota and sell thier trucks and buy something else because you say we should . I'm happy with my truck and will keep it , if you don't like yours sell it and be happy !


Bill

[ramoine]

Here is an example I was reffering to .


02-27-2008, 07:34 PM #73 (permalink)
jonathan
Junior Member


Join Date: Feb 2008
Posts: 18
My Photos: () yikes!

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no question, no more toyota, no lexus, no scion. if-s out, M3 in. highlander out, pilot cx-7, x-3, tribecca, in. tundra out for sure, 09 f-159, siverado in. sad, really really sad as the tundra had great promise. at least with my f-150s i knew what to expect... toyota made great promises when introducing the new tundra and would have been wise to spend a few bucks honoring their promises and backing up their customers who are having a tough time. for me, i am as concerned with the company i do business with as i am the product itself -- shame on you toyota for your attention to "customer satisfaction". i hate my truck everyday; i hate the rattles, the buzzes and the ooze, and the fact that i can't love it. and not because it's imperfect; most machines are. i hate my truck because i chose to believe in toyota, the american worker, the product and the "perceived" notion that if there were problems with they would be fairly addressed. i'm the bad guy now, and forced to fight - and i will. i'm completely embarrassed by the cheerleading i performed when i decided to buy this vehicle. tundra owners beware, we are the enemy. if you think that toyota has any intention of making things right forget it. call your lawyer and prepare for battle! yikes!

[2008_CrewMax]

Originally Posted by ramoine

Well , after searching through all your posts and reading them , I've come to the conclusion that you have everything bad to say about toyota and none good .
While I appreciate the fact that no vehicle is without fault , I really don't see this forum as a place to only post complaints and you have everything right to be upset if you are having these issues . But no one here wants to read the same story over and over again , if they do I'm very sorry .
This is not a Toyota complaint dept . , if you've got that many problems and toyota refuses to fix any of them like you say , it;s hard for me to believe .
I've not seen your truck in person or on here , and all your posts are complaints . You talk about buying a new Ford , and if that's what you want to do than do it , and stop repeating the same posts over and over .
I won't be surprised if someone posted having problems with the white lettering falling off thier tires , and bingo you got that problem as well .
So I'll close with this , a forum is a community where people do try and support 1 another , and share opinions and ideas . But all you share is one complaint after another and expect everyone to boycott toyota and sell thier trucks and buy something else because you say we should . I'm happy with my truck and will keep it , if you don't like yours sell it and be happy !


Bill

couldnt have said it better myself.

if youre so unhappy .. keep it in the shop for the required time length and get rid of it as a lemon.

[Deznutjob]

Originally Posted by 2008_CrewMax

couldnt have said it better myself.

if youre so unhappy .. keep it in the shop for the required time length and get rid of it as a lemon.

There's the answer! I've read about a lot of little issues regarding the new Tundras on this site and brother I believe you have them all in one truck! This is rare but it does happen. I would seriously concider doing what 2008_CrewMax just said then start over. My truck has performed flawlessly for the past year and there are thousands on this site that say the same thing. Auto munufacturers have their lemons. I think you should give Toyota another shot.

[toytech19]

lemon is harder than you think to get im trained to keep it from happining you have to have it in for the same thing 3 time your best bet is first try another dealer if that doenst work then let me know where you live and i will get the district reps phone number for you once again im sorry you had a bad experiance but after looking at all the other trucks out there i would not buy any other especially since toyota is the most americian truck as of right now

[Deznutjob]

Originally Posted by toytech19

lemon is harder than you think to get im trained to keep it from happining you have to have it in for the same thing 3 time your best bet is first try another dealer if that doenst work then let me know where you live and i will get the district reps phone number for you once again im sorry you had a bad experiance but after looking at all the other trucks out there i would not buy any other especially since toyota is the most americian truck as of right now

Great post man! Sites like this need advise from guy's like you.

[RunItHard]

Originally Posted by jonathan

good relationships come from way more than nice bodies and a hot soapy shower for two. toyota, take care and take care of that body cause you're gonna look like crap in a few short years.

Haven't tried tak'in a hot soapy shower with my truck yet, but I have soaped her up a few times. And as for being home when I get there, she better be, cuz if I catch her in the driveway with an F-150 or the parking lot being "Ram"ed by a Dodge, I'll shoot the Bit@$!

Sorry I just couldn't resist.

But on a serious note, my 07 is coming up on 12,000 miles and 8 months of ownership with zero problems, (knock on wood). She still puts a smile on my face every time I drive her. As the woman asks in the Cadillac commercial, "When you turn on your car, does it return the favor?"

Yes... yes it does.

[Mickey]

Originally Posted by toytech19

lemon is harder than you think to get im trained to keep it from happining you have to have it in for the same thing 3 time your best bet is first try another dealer if that doenst work then let me know where you live and i will get the district reps phone number for you once again im sorry you had a bad experiance but after looking at all the other trucks out there i would not buy any other especially since toyota is the most americian truck as of right now

AGREEEEEEEEEEE. Been there done that and was left walking and wondering why. I lost in arbitration can you believe that. They tried 5x to fix it and I still lost and this guy had the audacity to say GM has to have a final try at fixin this problem. If then you can get a replacement truck. Good luck on that one too. I wwill happy to forward the email to anyone from DAN LIKE General Manager of Coggin Chrevrolet letting me know they don't replace trucks unless it's safety issue. Like he said I was told to pack sand. At least I went through the motions to have at least something written about GM. BBB was a waste of time. They are there for business not the customers. But at least go through the motions. Don't get your hopes up to high. Now Toyota has replaced some customers trucks already and maybe they can make good on this.

[jonathan]

Originally Posted by Deznutjob

There's the answer! I've read about a lot of little issues regarding the new Tundras on this site and brother I believe you have them all in one truck! This is rare but it does happen. I would seriously concider doing what 2008_CrewMax just said then start over. My truck has performed flawlessly for the past year and there are thousands on this site that say the same thing. Auto munufacturers have their lemons. I think you should give Toyota another shot.

that's what i'm trying to do but who will pay for the swap?

i'm glad that your having a good time with your truck, and as i've said before the truck is extremely good. trust me, i'd much rather talk about the motor, tranny, TRD, audio, the mountain pass i tackled, the audio system waiting to go in, etc. but it will cost me 8K to buy what i already have. i'd be a the town idiot if i shelled out that kind of cash, especially considering the very-lagre-plate-of-crow i ate after i shot my mouth off about how good the tundra is during the first couple months of ownership.

[jonathan]

Originally Posted by toytech19

lemon is harder than you think to get im trained to keep it from happining you have to have it in for the same thing 3 time your best bet is first try another dealer if that doenst work then let me know where you live and i will get the district reps phone number for you once again im sorry you had a bad experiance but after looking at all the other trucks out there i would not buy any other especially since toyota is the most americian truck as of right now

thanks man , i appreciate your support. i've been that route already, and here's the whole sad tale, hopefully it will provide some clarity! let me know if you have any other suggestions. also, this has gone on for so long that the vehicle is now over 15k, which may complicate things here in MA, but i'm not sure.


1. Vehicle delivered (Prime Toyota, Dedham, MA) with seal popping out where a-pillar meets dash. Salesperson consults service and is told it’s no big deal and will be resolved at first service appointment.
2. At 5000 miles, vehicle is brought to dealer for oil change and resolution of seal. Two hours later, oil change completed but seal issue a bit more “complicated”, so another appointment will necessary.
3. make appointment for a following Friday, but when I bring it in I’m told Friday is not a good day as parts may need to be ordered and vehicle would be tied up for the weekend.
4. Bring vehicle back following Tuesday. Receive call at noon that the vehicle is repaired; the seal replaced and the a-pillar cover replaced because it is deformed.
5. On way home, a loud rattle reveals that the seal has been cut out, not replaced, and that the a-pillar cover is not correctly installed.
6. Call Toyota customer care to express my concern and to look for better resolution.
7. Dealer calls me to discuss my concerns and to encourage me to bring vehicle back so problems can be resolved.
8. During the demo phase of a job, tailgate won’t open, bed fully loaded with plaster and lath. Forced to unload debris over the sides of the bed.
9. Bring vehicle back to Prime Toyota, meet with shop foreman to discuss concerns and express frustration. Schedule another appointment
10. Drop vehicle at appointment. In attempt to resolve seal and trim issues, dealer decides dash to be replaced because it is deformed. Dealer lends me corolla.
11. At end of week, vehicle still not ready as a 2ND (!) dash needs to be ordered because front seal on replacement damaged by packing material. Call customer care to see if they will pay for loaner truck. They will not.
12. 9 days later, the vehicle is ready.
13. Vehicle rattles like crazy. Kick panel covers are improperly installed, as is the left a pillar cover. Dash has big bulge near right dash speaker.
14. Toyota Customer care offers no support, bringing vehicle back or arbitration are my only options.
15. Decide to arbitrate.
16. Toyota regional office calls to arrange meeting to discuss issues. I agree.
17. Meet at dealership. Local rep present along with field engineer who acknowledges issues and claims vehicle can be repaired. Offers extended warranty to restore confidence, and a loaner truck during the repair. Receive no follow-up call from rep regarding my acceptance of their offer.
18. After 13 days already out of service, and 4 visits to dealer I decide to arbitrate as the vehicle now qualifies for replacement under MA lemon laws.
19. Receive arbitration statement from Toyota claiming that the vehicle is repaired, that it is operating as it is supposed to and that I “don’t like the quality and performance of it”. Statement also claims I refused to leave vehicle for service which is untrue as the purpose of the meeting was a discussion, not a service appointment. Statement also claims that “problems do exist, but they are not as bad as customer says).
20. Attend arbitration where Toyota claims that conditions covered under warranty are repaired, yet they are aware that there are still problems with vehicle.
21. Request for new vehicle is denied by the NCDS arbitrator.
22. Receive letter from NCDS informing me that (referring to a certified letter I sent to the arbitrator requesting a 3rd party opinion) “documents received after the hearing can not be considered in the case” The letter was dated January 11th while the hearing was scheduled for the 15th.
23. The NCDS does not return my calls.
24. Have vehicle disassembled privately. Many dash components proved damaged, improperly installed and several wire harnesses are mis-routed.
25. Write letter to Jim Lentz expressing my frustration, anger and regret, and to give myself some peace of mind and closure.
26. With ten days advanced notice, I Bring vehicle back to Prime Toyota to have issues repaired – dealer lends me another Corolla and keeps the vehicle for another week. Regional field tech comes to work on vehicle.
27. My concerns are addressed, repairs are made – several damaged parts are replaced but Toyota claims this is a goodwill gesture as “there’s no way to tell who broke the parts”. They also claim that rubber hose wrapped in electrical tape is an accepted repair technique for raising and lowering interior components that don’t align correctly.
28. Toyota Executive offices call in response to my letter and claims they want research the case, and to find out the current status of the vehicle.
29. I explain that the vehicle still has issues, and that now that my vehicle is again out of service and that I have rented a Dodge Ram. Toyota agrees to reimburse me for the rental.
30. A week later, the vehicle is again “repaired”. But it is not – paint had been worn off the dash gauge visor, the loud rattle at the right side of the dash is awful, the right a pillar cover rattles and is loose and the “original” seal is popping off again.
31. Toyota’s Executive offices offers me, again the extended warranty and tells me that the regional office claims the vehicle is repaired and there’s nothing more they can do. It is suggested that I get a “new set of eyes” to look at my problems.[/font]

[Deznutjob]

Originally Posted by jonathan

that's what i'm trying to do but who will pay for the swap?

i'm glad that your having a good time with your truck, and as i've said before the truck is extremely good. trust me, i'd much rather talk about the motor, tranny, TRD, audio, the mountain pass i tackled, the audio system waiting to go in, etc. but it will cost me 8K to buy what i already have. i'd be a the town idiot if i shelled out that kind of cash, especially considering the very-lagre-plate-of-crow i ate after i shot my mouth off about how good the tundra is during the first couple months of ownership.

I'm sorry to hear about your problems man and I wish you the best of luck. You sound intelegant and I believe you will make the right decision when the time comes. Chin up bro, although it's a major inconvenience it can't be the end of the world for you. Again I wish you all the best of luck.