Dealer problems...Common theme here

[Mickey]

Originally Posted by wildbill23c

The only dealers I've had problems with was Lithia Chevrolet (now Peterson Chevrolet) in Boise, Idaho. They tried blaming me for a transmission failure at a little over 16,000 miles on a Chevy Cobalt, after I had mentioned the grinding and shifting problem on the previous 3 trips to the dealer for oil changes, and they did nothing. The only thing I used the car for was driving to and from work about 30 miles for about a month and a half and the rest of the time was driving in town about 8 miles per day. The car was never abused as a matter of fact it was still in excellent condition and it looked as if it had never been driven. I hardly ever drove it because the trunk opening was too small to carry equipment around in. Turned out to be the worst car, and dealership I've ever delt with, and will never own another Chevy because of the experiences I had.

The Toyota Dealership (Tom Scott Motors) Nampa, Idaho has been great. Haven't had a single problem with Toyota.

The main thing when you have an issue is to get the service advisor to write it down on that sheet they make you sign. Then state I want a copy. I'll bet then they know you're not playing around. People insist on this because cover you a##. Then you have something to fall back on if you ever have to go to litigation. Tkae it from one who got burnt on this.....

[MarcDW]

Well, up to now I was very happy with Toyota and my Tundra, but then, I did not have one single problem with my 03 Tundra.
All needed were oil changes and the other regular maintenance and it drove 48.000 miles without a problem.
It’s like insurance! You are happy until you have a problem!

Toyota is not customer friendly by demanding from the customer to come twice to the dealer only so that the “Regional Rep” can see it.
Especially if we are talking as little as $560 in parts!
In days of the smart phones and/or e-mail, digital pictures could be taken and send to Toyota. They could decide within minutes if they cover it or not!
To send “Regional Reps” around is not cost effective, unless you count on customers not been able to come to these appointments.
My personal opinion is that this is one of the reasons why Toyota does this!

It seems that some dealers have the business sense not to mistreat the customers this way and if you have such a dealer, you are lucky.
Obviously it’s not the Toyota theme!
Too bad, because otherwise I like my 07 Tundra and I was thinking to replace my wife’s almost 5 year old VW Touareg (which has NO rust) with a 08 Sequoia!

[TWar]

I love how everytime someone comes on here with a complaint or a problem people start bashing them and calling them a troll. Then they start with the "you don't even own a Tundra" crap. This guy has a problem and is looking for advice or to just vent.

I have also gotten crappy service from where I bought my truck and so I went to another dealer who was really nice. Then I decided that I needed to throw some weight around and see if I couldn't get this taken care of. We will see how it goes. I was already able to make the sales manager speachless when I told tehm the dealer where I didn't buy my Tundra offered to take care of my bumper rust problem when they would not. Hopefully I can put them back in their place. I am the customer and their job is to take all reasonable steps to make me happy. I shouldn't have to jump through hoops. They wanted me to leave my truck with them all day so the area rep could look at it. I said I needed an appointment as I worked all day and they refused.



Everyone was calling me a troll a few months ago because I posted up a letter about the fact that Toyota says not to sit or stand on the tailgate. I don't know why some people can't accept the fact that Toyota is not perfect.

[ScofieldKid]

They should show this letter on their commercials, one of those
Tundra Tough commercials with the guy with the drawl and the gravelly voice.



That letter is a classic. Thanks for posting.

[tawood]

Originally Posted by TWar

I love how everytime someone comes on here with a complaint or a problem people start bashing them and calling them a troll. Then they start with the "you don't even own a Tundra" crap. This guy has a problem and is looking for advice or to just vent.

I have also gotten crappy service from where I bought my truck and so I went to another dealer who was really nice. Then I decided that I needed to throw some weight around and see if I couldn't get this taken care of. We will see how it goes. I was already able to make the sales manager speachless when I told tehm the dealer where I didn't buy my Tundra offered to take care of my bumper rust problem when they would not. Hopefully I can put them back in their place. I am the customer and their job is to take all reasonable steps to make me happy. I shouldn't have to jump through hoops. They wanted me to leave my truck with them all day so the area rep could look at it. I said I needed an appointment as I worked all day and they refused.



Everyone was calling me a troll a few months ago because I posted up a letter about the fact that Toyota says not to sit or stand on the tailgate. I don't know why some people can't accept the fact that Toyota is not perfect.

Thanks for the support. I used to spend much more time on here, but now I'm elsewhere. I've notice this is a site for Tundra cheerleaders. Everyone here accuses you of not having a Tundra if you have a problem. Well I say:

IF YOU SAY YOU DON'T HAVE A PROBLEM, THEN YOU ARE THE ONE THAT DOESN'T HAVE A TUNDRA!!!!

Funny thing is, on those days the truck hasn't been in the shop, I've encountered other 07-08 Tundra owners on the road. These people admit they have had problems. Some of them are happy anyways, and some aren't. But I have yet to encounter one that doesn't have issues. On here, it's all, "God drives a Tundra."

[Toyota Man]

Tampatundra calls tawood an idiot and ignorant.

Tawood says Tampatundra is young (which it would seem he is).

Everyone jumps on Tawood for saying he is young Ah, yeah, that makes sense.

If you insult my sister, I'll jump in your face, even if what you're saying is true. Ya know, you could insult my truck, and I could care less.

[MarcDW]

Originally Posted by Toyota Man

...If you insult my sister, I'll jump in your face, even if what you're saying is true. Ya know, you could insult my truck, ...

Ahhhm, Do you have a picture of both and we go from there??


Just kidding!

[Brrr 10 below]

Ha, too funny!!!

But in all seriousness, I agree as far as Toyota's piss poor service.

My theory is: they have made some awesome vehicles in the past. The Tundra, on the other hand, is just average as far as trucks go. So, become a regular face at your Toyota dealer service center (which is not common for them in the past) and they just label you a pain in the rear.

[MarcDW]

Originally Posted by Brrr 10 below

...But in all seriousness, I agree as far as Toyota's piss poor service...

I hate to say, I don't think that it is only Toyota.
In general customer service is as bad as ever everywhere.
Starting that if you ask the "Customer Service Rep" for the name, you get only a first name.

Before I had my 03 Tundra, I had an 99 Audi A6 Avant.
For 3 years Audi was unable to repair the fuel sensor.
All Audi came up with was "we apologize" and to fill up the vehicle all the way and set the day trip counter to 0 and then to fill it again when reaching 200 miles!
Of cause Audi had no way for the customer to deal with the vehicles on-board computer harassing the driver with loud bell ringing und “waning signs” in the display for fuel, even if the tank was full!

But yes, I was never before told that the time of a factory rep was more valuable then mine!

[S.J.Turner]

Yes, customer service has gone down hill everywhere. Just another way to cut corners.

[Kingkrs]

I agree with the other statements about all manufacturer's having issues with their products and customer service. Case in point. I used to drive Chrysler products for quite a while. Dodge Dakota (no problems) dodge neon (no problems) 300M (few problems) Jepp Grand Cherokee (NOTHING BUT PROBLEMS). The Jeep was a great example. We bought it new and had issues with the tranny right away. The service dept would never be able to find the problem and would just reset the computer and send us home. We also would get rain leaking in the cabin all the time. It took us 5 times to get it fixed, we think anyway. It was the worst new car experience I have had yet. Will I buy another chrysler product again? Yes I would because of all the other good experiences I have had.

I have to remember that these are MAN made vehicles and there WILL be problems with them. Just hope that your vehicle wasn't made on Friday

[Toyota Man]

Originally Posted by MarcDW

Ahhhm, Do you have a picture of both and we go from there??


Just kidding!

Hey, you stay away from my sister!!!!

[MarcDW]

My 99 Audi was started on Friday and finished on Monday!
In the 3 year and 9 month I had it, I went 46 times to the dealer(s) for warranty work!!
That is every month at least once, for like the passanger window not rolling up again to cooling lines leaking.
That the fuel clock wasn't working was a constand for like 1 1/2 years!!
It was so bad, that even Audi offered $5,000 if I would buy a new one.
Of cause by then everyone knew what a lemon the 98-2002 Audi A6 Avant were and I would start the trouble all over again!

Every car can have problems. It's the way how the dealer and munufacturer deal with the problem and the customer.
So far Audi is more professional!
Toyota sends in my mind a clear message:
You take what we through you and that's it, what are YOU going to do anyway!!
Well, I guess the Emerson Toyota attorney can explain the judge soon why they don't follow state law!!

[MarcDW]

Originally Posted by Toyota Man

Hey, you stay away from my sister!!!!

OK, so how old is your truck!!

[Mickey]

Originally Posted by MarcDW

My 99 Audi was started on Friday and finished on Monday!
In the 3 year and 9 month I had it, I went 46 times to the dealer(s) for warranty work!!
That is every month at least once, for like the passanger window not rolling up again to cooling lines leaking.
That the fuel clock wasn't working was a constand for like 1 1/2 years!!
It was so bad, that even Audi offered $5,000 if I would buy a new one.
Of cause by then everyone knew what a lemon the 98-2002 Audi A6 Avant were and I would start the trouble all over again!

Every car can have problems. It's the way how the dealer and munufacturer deal with the problem and the customer.
So far Audi is more professional!
Toyota sends in my mind a clear message:
You take what we through you and that's it, what are YOU going to do anyway!!
Well, I guess the Emerson Toyota attorney can explain the judge soon why they don't follow state law!!

It's everywhere. I had that at Ford and especially at Chevy. Nothing like taking a day off losing $200 for that day just to meet a factory rep and hear him tell you someone pulled down your headliner. Tells you the dealership changed your last 4 headliners just to please you and no one else has that problem. I do have to say the dealership I visit for my Tundra has been very professional and courteous. I don't want to think that we bought 2 vehicles at the same time is why we get special treatment. I would like to believe that this is the way they are for everyone. So far I've been blessed and I won't take this for granted.