Ok, so I have my new rails, the cover is on, and all is well.
As far as my issue, I purchased my cover from AutoAnything, and it was drop shipped to me from Bak. I'm in upstate NY however, so it came via FedEx ground and took a full week to get across country. Upon arrival on March 22, I opened the box and both rails were bent:
The box, however, wasn't really damaged, it merely looked like it spent a week on a truck. It wasn't really crushed or ripped open, but the rails were on the top so if it was buried under other packages just the right way, I could see how they would be bent.
So anyway, I called up AutoAnything, told them that both rails were bent, and they apologized, asked me if the box was damaged (to which I said no, since it really wasn't) and said they would call Bak to request two new rails to replace the bent ones. I was told I would hear back in 2 business days.
So, Saturday comes around and I haven't heard back yet, so I sent an email following up with their customer service. I got a reply stating that they haven't heard anything yet and to give it two more business days.
Fast forward to Tuesday, I sent another follow up email and are told that they are going it elevate it to Bak management since they haven't heard back. So, I give it to Thursday, then call the customer service line. It turns out the issue was since the box wasn't damaged, they couldn't bill fedex for the damage, and I don't think they wanted to eat the cost. However, I would argue that they clearly weren't sufficiently packed, so that's on them.
Anyway, the customer service folks at AutoAnything called to Bak while I was on the phone, and Bak finally agreed to ship me new rails. They ended up going on Friday on overnight air, and I got them today undamaged.
I could of been more aggressive getting the replacement, and been then it took more calls then it needed to, but in the end AutoAnything and Bak did make it right and sent me the parts I needed.
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