It took a month.... - TundraTalk.net

ebag · 08-09-2008, 02:13 PM

It took the Toyota Certified Collision Center in Weatherford, TX, one month to repair my truck.... After doing a once over before accepting it I noticed, several things wrong: a cooler line was just hanging over the driver side tire, Scratches down the entire length of the truck, the wrong grille insert was put in ( silver and not black), paint chips on the hood, several missing fastners and a fender that was not completely secured and other various scratches. The truck is going back on Monday. Would it be unreasonable for me to expect better work than this.... as I was told by a service rep.... " No one is perfect".

E.

Mickey · 08-09-2008, 03:00 PM

Quote:

Originally Posted by ebag

It took the Toyota Certified Collision Center in Weatherford, TX, one month to repair my truck.... After doing a once over before accepting it I noticed, several things wrong: a cooler line was just hanging over the driver side tire, Scratches down the entire length of the truck, the wrong grille insert was put in ( silver and not black), paint chips on the hood, several missing fastners and a fender that was not completely secured and other various scratches. The truck is going back on Monday. Would it be unreasonable for me to expect better work than this.... as I was told by a service rep.... " No one is perfect".

E.

Ask the service rep if this was your truck would you accept that no one's perfect excuse? Tell him/her stright up this is shoddy workmanship and it's a direct representation of your dealer now call out your manager so he can see how no one's perfect at his dealership. Lay into him and they will fix it and probably give something extra back to you. Take pics of all the things wrong with it. This is documentation against them. Let the manager know you have pics and if it isn't fix right this time we will be on the news tonite.

algolfer69 · 08-09-2008, 03:04 PM

Dont accept that BS. Lean on him man, make them do you write.

ramoine · 08-09-2008, 04:12 PM

I agree with the others ! Make them do the job thier getting paid to do , that's all you're asking for !

ebag · 08-09-2008, 05:40 PM

I am just glad I am not the only one that expects better work. Can you imagine what they get away with when someone doesnt know better. I will keep you guys updated on this..... Since they had the truck for so long, they did "give"me the spray in bed liner for less than half price.....

ramoine · 08-09-2008, 08:04 PM

ebag , yes let us know how it turns out for you !

Andres · 08-10-2008, 12:39 AM

sry to hear about that bro. Stay in the fight!!

I hope they finish fixing yuor truck soon

ebag · 08-10-2008, 11:10 PM

The Showdown is tomorrow. I have a list of things for them to do.

About the wrong grille insert, the silver one that the put in... They tried to convince me that that is what I wanted because I only had the "lower end black one and the silver one was from a higher end truck." I said BS....

I just cant wrap my brain around a silver grille on my Salsa Red truck. What do you think....

E.

NoKz · 08-11-2008, 12:25 AM

Quote:

Originally Posted by ebag

The Showdown is tomorrow. I have a list of things for them to do.

About the wrong grille insert, the silver one that the put in... They tried to convince me that that is what I wanted because I only had the "lower end black one and the silver one was from a higher end truck." I said BS....

I just cant wrap my brain around a silver grille on my Salsa Red truck. What do you think....

E.

Go with the black grill. Would look way better.

Hill · 08-11-2008, 05:23 PM

Quote:

Originally Posted by ebag

It took the Toyota Certified Collision Center in Weatherford, TX, one month to repair my truck.... After doing a once over before accepting it I noticed, several things wrong: a cooler line was just hanging over the driver side tire, Scratches down the entire length of the truck, the wrong grille insert was put in ( silver and not black), paint chips on the hood, several missing fastners and a fender that was not completely secured and other various scratches. The truck is going back on Monday. Would it be unreasonable for me to expect better work than this.... as I was told by a service rep.... " No one is perfect".

E.

They better have that thang lookin brand new when it comes outta there!!!

2008_CrewMax · 08-11-2008, 05:25 PM

Quote:

Originally Posted by ebag

The Showdown is tomorrow. I have a list of things for them to do.

About the wrong grille insert, the silver one that the put in... They tried to convince me that that is what I wanted because I only had the "lower end black one and the silver one was from a higher end truck." I said BS....

I just cant wrap my brain around a silver grille on my Salsa Red truck. What do you think....

E.

go with the black

and let us know how this all turns out

gannonfamly · 08-11-2008, 05:40 PM

Have them imagine for a moment going to a doctor and having him say "Well, noone is perfect." Such BS. I have actually told people, supposed customer service people, that their decisions are just like the ones I make everyday. I walk up to an accident scene and choose who gets worked on first, or decide just how bad off they might be. Or if it is worth attending to the most injured or writing them off. Then I ask them what kind of vehicle they drive so I can put it on my list. The expressions on their faces are priceless.

Fight the good foght. Make them fix it right. Just remember there is no such thing as an empty threat, as long as they think your serious.

ebag · 08-11-2008, 06:09 PM

Talked to the shop today, and I have a black grille coming in. I told him about the other things that I have found since I got it home and really got to look at the truck and from the tone of his voice I can tell I am going to have issues. He said that he would take a look at it to be sure it was something they did.

BTW. I was looking at my engine (3200 miles when I took it to them) and it came back filthy!!!! I am certain that when they got it, it was immaculate. I think I am going to add that to my SH*T list....
What did your engines look like at 3000 miles?

Rollin Thunder · 08-11-2008, 06:11 PM

Run Forest Run !!!
Find Some One Who Can Get It Right The First Time...
This Is Not Brain Sceince.
Sounds Like They Have Knuckle-heads Working There. I Can See 1 Thing Wrong But Not A Whole List !!!!!!

ebag · 08-11-2008, 06:29 PM

I wish I could run but I am buried to the axles now.... As you can see, I put the shop's name to spare anyone else in the area the same headache. I figured I would go with the big name TOYOTA dealer in the area and get great work. I guess I was wrong!!!!

E.

08-09-2008, 02:13 PM	#1 (permalink)
ebag Member Join Date: Mar 2008 Location: Glen Rose, TX Posts: 64	It took a month.... It took the Toyota Certified Collision Center in Weatherford, TX, one month to repair my truck.... After doing a once over before accepting it I noticed, several things wrong: a cooler line was just hanging over the driver side tire, Scratches down the entire length of the truck, the wrong grille insert was put in ( silver and not black), paint chips on the hood, several missing fastners and a fender that was not completely secured and other various scratches. The truck is going back on Monday. Would it be unreasonable for me to expect better work than this.... as I was told by a service rep.... " No one is perfect". E.

08-09-2008, 03:04 PM	#3 (permalink)
algolfer69 Senior Member Join Date: Apr 2008 Location: Lake Charles, La. Posts: 1,485	Dont accept that BS. Lean on him man, make them do you write. __________________ *WHITE TUNDRA CLUB MEMBER #5* 2007 DC SR5 TRD 5.7 JBL STEREO SYSTEM LEATHER VOLANT CAI MAGNAFLOW EXHAUST BLACKED OUT HEADLIGHTS MUD GAURDS EGR DEFLECTOR

08-09-2008, 04:12 PM	#4 (permalink)
ramoine Senior Member Join Date: Jan 2008 Location: Huntington,Indiana Posts: 4,975	I agree with the others ! Make them do the job thier getting paid to do , that's all you're asking for ! __________________ 2008 Crewmax X-SP carbon Fiber Dash kit 20" JTI Rims BFG AT KO 285/55/20 AFE C.A.I w/ Dry Pro filter and the AFE Mod Blacked out Headlight Mod. Flo~Pro muffler #744 Toytec 3" front , 1" rear blocks and Diff. lowering kit

08-09-2008, 08:04 PM	#6 (permalink)
ramoine Senior Member Join Date: Jan 2008 Location: Huntington,Indiana Posts: 4,975	ebag , yes let us know how it turns out for you ! __________________ 2008 Crewmax X-SP carbon Fiber Dash kit 20" JTI Rims BFG AT KO 285/55/20 AFE C.A.I w/ Dry Pro filter and the AFE Mod Blacked out Headlight Mod. Flo~Pro muffler #744 Toytec 3" front , 1" rear blocks and Diff. lowering kit

08-10-2008, 12:39 AM	#7 (permalink)
Andres Senior Member Join Date: Feb 2008 Location: Gainesville, FL Posts: 2,000	sry to hear about that bro. Stay in the fight!! I hope they finish fixing yuor truck soon __________________ 2008 4x2 Toyota Tundra Silver SR5 DC: 4.7L Factory Options: Toyoguard, fog lights, sliding rear window, all weather mats, drop in bed liner, bed rails. IBTO Mods: Toyota stainless steel running boards Rugged bed cover Custom Magnaflow exhaust, duals Airaid CAI OEM alloys 35% front windows tint Hitch step Toyota backup camera Black seat covers Pioneer FH-P8000BT stereo Chrome door handles Chrome grill insert Chrome mirror covers Toyota factory alarm activated

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08-09-2008, 05:40 PM	#5 (permalink)
ebag Member Join Date: Mar 2008 Location: Glen Rose, TX Posts: 64	I am just glad I am not the only one that expects better work. Can you imagine what they get away with when someone doesnt know better. I will keep you guys updated on this..... Since they had the truck for so long, they did "give"me the spray in bed liner for less than half price.....

08-10-2008, 11:10 PM	#8 (permalink)
ebag Member Join Date: Mar 2008 Location: Glen Rose, TX Posts: 64	The Showdown is tomorrow. I have a list of things for them to do. About the wrong grille insert, the silver one that the put in... They tried to convince me that that is what I wanted because I only had the "lower end black one and the silver one was from a higher end truck." I said BS.... I just cant wrap my brain around a silver grille on my Salsa Red truck. What do you think.... E.

08-11-2008, 05:40 PM	#12 (permalink)
gannonfamly Senior Member Join Date: Jul 2008 Location: Virginia Posts: 126	Have them imagine for a moment going to a doctor and having him say "Well, noone is perfect." Such BS. I have actually told people, supposed customer service people, that their decisions are just like the ones I make everyday. I walk up to an accident scene and choose who gets worked on first, or decide just how bad off they might be. Or if it is worth attending to the most injured or writing them off. Then I ask them what kind of vehicle they drive so I can put it on my list. The expressions on their faces are priceless. Fight the good foght. Make them fix it right. Just remember there is no such thing as an empty threat, as long as they think your serious. __________________ A wise man once said......what the h*ll do I know? 2008 CM Limited, 5.7, Black, Gray Leather, with almost every option available Mods: Ultra Mammoths in black Tekonsha Voyager 32' Keystone VR1 Coming soon: XM Radio

08-11-2008, 06:09 PM	#13 (permalink)
ebag Member Join Date: Mar 2008 Location: Glen Rose, TX Posts: 64	Talked to the shop today, and I have a black grille coming in. I told him about the other things that I have found since I got it home and really got to look at the truck and from the tone of his voice I can tell I am going to have issues. He said that he would take a look at it to be sure it was something they did. BTW. I was looking at my engine (3200 miles when I took it to them) and it came back filthy!!!! I am certain that when they got it, it was immaculate. I think I am going to add that to my SH*T list.... What did your engines look like at 3000 miles?

08-11-2008, 06:11 PM	#14 (permalink)
Rollin Thunder Senior Member Join Date: Feb 2008 Location: BELL CANYON Posts: 759	Run Forest Run !!! Find Some One Who Can Get It Right The First Time... This Is Not Brain Sceince. Sounds Like They Have Knuckle-heads Working There. I Can See 1 Thing Wrong But Not A Whole List !!!!!! __________________ TRD CREW MAX LIMITED DESERT SAND MICA 4X4 TRD EXHAUST ULTRA GOLIATH RIMS WITH 305\55\R20 GRAPPLERS LEVELING LIFT

08-11-2008, 06:29 PM	#15 (permalink)
ebag Member Join Date: Mar 2008 Location: Glen Rose, TX Posts: 64	I wish I could run but I am buried to the axles now.... As you can see, I put the shop's name to spare anyone else in the area the same headache. I figured I would go with the big name TOYOTA dealer in the area and get great work. I guess I was wrong!!!! E. Last edited by ebag : 08-12-2008 at 03:07 PM.

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