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Old 01-02-2013, 01:06 PM   #1 (permalink)
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Local shop wrecked my truck!

I dropped my truck off for the annual state inspection yesterday evening, and this morning they called to tell me it passed and was finished. About a half hour later I thought it was weird when I got another call from them, and the lady proceeded to tell me that they side swiped my truck as they were pulling it out of the service bay. Needless to say, I'm pretty mad and upset.

I haven't gone to look at it yet, but I'll be sure to take some pictures tonight and post them up. She said that they got the rear door and rear quarter (side of the bed), and that the truck is still driveable.

The lady said that they'll pay for the repairs at a shop of my choice, and the inspection is free... but unfortunately that doesn't make me feel better about the whole thing. There really isn't anything that they can do to make it better, so I've decided that I'll just make sure that it gets fixed right, and nothing comes back to bite me in a few years down the road.

I'm going to make sure to get the promise in writing before I take possession back, and that they'll work directly with the shop so no money has to go through my hands.

I decided to write this post for a couple reasons... to vent my frustrations, and to hopefully get some suggestions of things to make sure are checked/fixed when I take it to the body shop. I'm thinking that I'll take it to the dealer for the repairs. They work directly with a body shop right behind the dealership, and have a lifetime guarantee and are A+ rated with the BBB - for what ever both of those points are worth, but it does make me feel a bit better.

Like I said, I haven't seen it yet, so I'm not sure about the extent of the damage. Of course I'll want the body work repaired, I'll have them measure the frame to ensure that it wasn't bent or distorted, and that all the body panels line up properly and evenly.

Any other suggestions?
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Old 01-02-2013, 01:13 PM   #2 (permalink)
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That sucks... if it just got side swiped coming out of the bay I doubt you have frame damage... so that's possibly a positive out of the situation.
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Old 01-02-2013, 01:19 PM   #3 (permalink)
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Sorry to hear that brotha. I'd be pretty freaked out right about now as well.

One thing to remember is make sure you check into any monies owed to you from the shop's insurance due to your truck's deminished value (due to the accident). Usually, any time an accident occurs, the offending party's insurance is responsible for ensuring the victim's property's deminished value is adjusted by issuing them a check directly.
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Old 01-02-2013, 01:20 PM   #4 (permalink)
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of course this is a big inconvenience but the bright side is the shop took responsibility and is working with you to resolve the issue. Sounds like the dealership is the best option for the bodywork, like you said it'll be guaranteed and SHOULD be color matched perfectly. Like Stroked383z said there will be no damage to the frame etc.

Good luck
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Old 01-02-2013, 01:44 PM   #5 (permalink)
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Kinda pointless trying to offer advice without pictures.
You could have some minor scuffs to the paint, or panels torn up.
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Old 01-02-2013, 01:45 PM   #6 (permalink)
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wow dude that sucks but it happens....id take it to TOYOTA itself....its what i did with mine some 23 year chick hit me
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Old 01-02-2013, 02:09 PM   #7 (permalink)
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And get a rental Tundra while yours is getting fixed.
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Old 01-02-2013, 02:28 PM   #8 (permalink)
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Yeah, I kind of doubt that any frame damage occurred, but I think I'm going to have the shop check to be sure.
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Old 01-02-2013, 02:33 PM   #9 (permalink)
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Quote:
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And get a rental Tundra while yours is getting fixed.
or have them pay you a daily loss of use fee.
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Old 01-02-2013, 03:52 PM   #10 (permalink)
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Old 01-02-2013, 04:49 PM   #11 (permalink)
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That sucks, but mistakes do happen.
I was in the auto business for 20 years and have seen the occasional oops moment.
I once saw one of the legs on a single post hoist in the shop I was working at let go with a brand new caddy up in the air. The Caddy nose dived into the wall!!!!!
Thanks your lucky stars that wasn't you!!!!

I also saw a brand new vehicle fall off the transport truck once!!!
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Old 01-02-2013, 08:52 PM   #12 (permalink)
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Yeah, mistakes do happen. I'm just glad that the shop is taking responsibility, It looks like they got the rear passenger door, rear quarter panel (front half of the bed), the rear of the cab behind the door, and nerf bar.



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Old 01-02-2013, 09:34 PM   #13 (permalink)
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Could have been worse if the nerf bars weren't there. Glad the shop is going to work with you, well they damn well better in the first place obviously someone at that shop can't drive.
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Old 01-03-2013, 04:04 AM   #14 (permalink)
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That's strange... It looks like they were trying to pull it INTO somewhere when they scraped it up.
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Old 01-03-2013, 09:30 AM   #15 (permalink)
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Quote:
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That's strange... It looks like they were trying to pull it INTO somewhere when they scraped it up.
Probably scraped it on the service bay door as they exited the shop.
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