Join Date: Nov 2012
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The fact that it "just fell onto his foot" while he was test driving it may be entirely true. HOWEVER, it most likely cracked/broke from him using the steering wheel as a grab handle as stated. It was probably held in by tension or just a snugly fitting shape, then when he started driving it wiggled loose and fell out. Just because it fell out during the test drive, doesn't mean it broke during a test drive. This is absolutely their fault and I would be letting them know that I would pursue any means necessary to have this problem made right.
As $h@ki said, you owe them nothing in this situation. If I've had multiple visits to a shop then that's more of a reason for them to make it right. They made me happy before, I returned to give them more business. Once they take advantage of that, it's all over. The more business I've given them in the passed, the more angry I'd be.
2012 DC 5.7L 4x4 Toytec 3/1.5 AAL, 295/70r18 Terra Grapplers, Tonnopro Tri-Fold cover, N-Fab cab length side steps, 20% tint with 9" strip of 5% on the windshield (which nicely hides a Federal Signal interior light bar), tow mirrors, Plasti-dipped factory wheels, CAI, Magnaflow 13148 XL muffler, Thule roof rack, Rockford Fosgate P3 10" subwoofer
FETC Member #38
Previous truck:2000 Tundra with a whole slew of mods