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Discussion Thread
Response (Jay Spencer) 05/01/2008 04:05 PM
Mr. Raffray,
We apologize for the paint chips and scratches you are experiencing on your 2007 Tundra.
We understand our customers have high expectations regarding the new Tundra and we have created a case management system to address their concerns. The case manager assigned to your case will be your point of contact during the review of your specific situation.
We have advised the case manager of the contact information that you provided in your email and they will follow up with you by the end of business Friday, May 2nd.
Your email has been documented at our National Headquarters under file #200805011127.
Jay Spencer
Toyota Customer Experience
Customer (Jared Raffray) 05/01/2008 09:06 AM
I have owned my tundra for about 12 months now and i have been having problems with the paint chipping and scratching since day one. I have about 20 small chips in the paint primarily on the hood but also on both sides of the vehicle. It also scratches extremely easy, worse than any other vehicle i have owned. I had a tacoma for a year before i bought my tundra and never had an issue at all with the paint. I have yet to go to my dealer because i don't have much confidence in them being that they have screwed something up on every maintenance visit. Is there anything in the works on this problem, being that it is shared by many, and is there anything ya'll can do to assist me? I also have the 100,000 premium warranty for the truck.
Thanks Jared
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