Quote:
Originally Posted by mrkent
As for getting treated poorly during the shopping portion of your truck, I agree that their conduct was completely out of line, and they definitely deserve bad publicity for that. However, look at the service side from their point of view (poor sales service not withstanding). Here's a customer that expects the service department to do three or four times the work to get the warranty as best they can for this customer, but he doesn't understand all of the extra work necessary. All the customer sees is the service advisor giving the only reason why his truck isn't done...it is American made. Also, as the owner of this dealership, how willing would you be to do 4 times the work to for a person that spent no money at your dealership and expects perfect service for a vehicle that was never destined for Canadian use? Now, I have no knowledge of this dealership, and so all we get to hear is one side of the story (albeit with several very valid concerns), but I can only hope they are still trying to fix your truck for you all according to the rules put in place by Toyota head office. Try putting yourself in their shoes.
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The fact that there is extra work required is completely besides the fact. The first time I visited the dealership for service work it wasn't even a warranty issue. I needed to get an extra key ordered, cut and programmed, which I paid for in full. This is where the comments and poor service started. The second time I went there they wanted to replace each lug nut as it rusted and treated me poorly again.
I understand you're trying to get your point across from the dealer's point of view but my complaints have nothing to do with extended wait times. I have no problem waiting to get work done as long as I'm treated well in the process and am kept in the loop. As well, many people move to Kamloops having purchased vehicles elsewear and haven't dropped a dime at Sun Valley Toyota, like myself. Lets be realistic too, 4 times the work for a warranty claim on a US truck? I admit it's a pain in the butt for them maybe but it's a well known process that takes little more than a generic form letter having to be filled out and maybe a phone call. Also, knowing that it's a pain they should have jumped at the opportunity to replace all the lug nuts under one claim instead of forcing me to come back every time another one rusts and putting in a separate claim.
I've owned 10 different Toyota products in my lifetime, many of which were under warranty and a few that had warranty issues. I've dealt with 4 different Toyota dealerships and have had great repor with all until now. I wouldn't go through this much trouble just to make an undeserving dealership look bad either. DO NOT DEAL WITH SUN VALLEY TOYOTA.