Quote:
Originally Posted by brad@JBAHEADERS
Wow thought this matter was handeled and again no phone calls just random internet baneter
Havabier - so heres how I under stand this - you got your refund minus a restock fee that was associated by Massive Speed which is whom you had bought the headers from origionally? Which I know Steve and Carl both explain FULLY whenever a refund is issued, this is nothing JBA has any control over.
I still don't under stand why when you had not seen the call tag in your email after a few days origionally you did not call us back and ask for it - instead you go over 7 days with no contact? Might have spead up the process a bit - it is not our fault you did not contact myself or Alex if you had not received the call tag after a few days - common sense would have probably said contact us somehow - and you finally sent me a PM after a week and a half and you finally found the call tag in your junk email file, then it was close to another week and a half before we even saw the parts back in house.
I myself as well as the rest of my staff have attempted to help you on multiple occasions, and your refund was not something JBA was in charge of since you did not purchase the product from us which we explained to you at least 3-4 times.
JBA has a very simple Performance guanantee on our products if you are ever dis-satisified with the performance of the product you can return them, simple as that
If anyone has any questions my contact info has always been publically available to anyone on this fourm, here in the office. And I have been availble through PM's on this fourm and about 50+ others i work with.
800-830-3377 x125
bharvey@jbaheaders.com |
Brad, I was going to let this thread get buried by not posting anymore. At least that was my decision before I went on my trip to Europe. But in your response, your facts and demeanor are making me write a rebuttal.
you got your refund minus a restock fee that was associated by Massive Speed which is whom you had bought the headers from origionally? Which I know Steve and Carl both explain FULLY whenever a refund is issued,
I never talked to a Steve or Carl, the only person that I spoke to was Alex. He NEVER mentioned a restock fee or anything pertaining to that. To be more specific ALEX told me that I was going to get a FULL refund, even shipping, due to the LACK of workmanship on the headers. Specifically the 55,000 GAP!
I myself as well as the rest of my staff have attempted to help you on multiple occasions, and your refund was not something JBA was in charge of since you did not purchase the product from us which we explained to you at least 3-4 times.
Your help which I appreciate, was ONE private message! Yes ONE! After weeks of waiting and several calls to JBA one will consider a single PM "some" help. Wouldn't you agree???
Irrelevant of the $60 some dollars and plenty of time lost, it is the Customer Service (and the Walmart Headers) that I received from JBA what I am disgusted with. And now your last post...? Hmmm!
Brad, remember that you as an employee will try to do everything within your capacity to satisfy your customers. A happy customer means returning business tenfold. And believe me, I know, I am in a customer oriented field and take care of thousands of customers a month while in COMPLETE charge of 50 million dollar equipment.
Well enough said and everyone make a sound decision when modding these AWESOME trucks, and thanks to all for the comments.
Hav-a-beer