[camaro1698]

Hey guys just thought I'd fill you in on my experience Saturday with a terrible dealership. I've been looking for the right Tundra for about 1 month now and finally found one in Mass., I live in southern CT. Contacted BOCH Toyota salesman Rich and he let me know the truck was available and that I could test drive it when I wanted and he gave me a great price. I really wanted the truck so I put a down payment with my credit card on the truck on Friday, without even seeing it, and told him I'd take the 3 hour drive to Mass. on Saturday to take a look at it, DRIVE it, and finish up the paperwork. We set up a time on Sat. at 2:30 to meet and he confirmed it with me on Friday night at around 8 pm. I told him to have the truck ready to drive so I wouldn't waste much time. Got to the dealership around 2:45 pm and my salesmen wasn't there. I was told he was off for the day. The sales manager told me to speak with Keith regarding the deal and that he could help me. Keith had no idea what was going on. He finally found the paperwork on the truck and found that they had my credit card and it was charged for the truck, but that I couldn't drive the truck because the truck was 16 trucks deep in there lot and if I wanted to purchase it I would have to sign all the paperwork and come back another day. I explained I just drove 3 hours to buy this truck I put a down payment on and just wanted to drive it to make sure everything was okay. The sales manager told me there is no reason to drive a new truck. Most of his customers don't drive the new trucks because there new. They buy them and then take them home a few days later. I then asked the sales manager to call Richard, my original salesmen, and he said it wasn't necessary because he was in the back, but didn't have the time today to speak with anybody. I just want everybody to know not to even set foot in this dealership. In the end, I really started to get pissed and walked out of the dealership. The sales manager chased me down and asked me about my down payment. I told him it better be off my card within 48 hours or I'd be speaking with my attorney. The sales manager was so rude that in the end my brother asked him a question as to why they wasted my time and he said to him, "are you the one buying the truck, because if your not I don't want to talk to you." I was very surprised by the whole sitiuation and plan on writing to Toyota. I've owned 3 Lexus and 2 Toyotas and never have I experienced such audacity. I'll still buy Toyota, but not from that dealer. BTW the sales manager's name was Jason Arruda. His last name is so fitting!!