Quote:
Originally Posted by brad@JBAHEADERS
Wow thought this matter was handeled and again no phone calls just random internet baneter
Havabier - so heres how I under stand this - you got your refund minus a restock fee that was associated by Massive Speed which is whom you had bought the headers from origionally? Which I know Steve and Carl both explain FULLY whenever a refund is issued, this is nothing JBA has any control over.
I still don't under stand why when you had not seen the call tag in your email after a few days origionally you did not call us back and ask for it - instead you go over 7 days with no contact? Might have spead up the process a bit - it is not our fault you did not contact myself or Alex if you had not received the call tag after a few days - common sense would have probably said contact us somehow - and you finally sent me a PM after a week and a half and you finally found the call tag in your junk email file, then it was close to another week and a half before we even saw the parts back in house.
I myself as well as the rest of my staff have attempted to help you on multiple occasions, and your refund was not something JBA was in charge of since you did not purchase the product from us which we explained to you at least 3-4 times.
JBA has a very simple Performance guanantee on our products if you are ever dis-satisified with the performance of the product you can return them, simple as that
If anyone has any questions my contact info has always been publically available to anyone on this fourm, here in the office. And I have been availble through PM's on this fourm and about 50+ others i work with.
800-830-3377 x125
bharvey@jbaheaders.com |
you're a moron .. dont come on here pointing fingers
you're no business man (well no decent businessman)
i think youre dumb ass response has ensured that i will never purchase anything from your company
accuse the customer and lose the customer