Quote:
Originally Posted by Tankhead
Thanks! This is a great site. The Service Manager turned me away today cause I didn't have the RS3000 or whatever the code is for the alarm option. Was pretty upset. Tried to act like I knew what I was talking about. I'm Just a tiny bit hesitant that I don't have all the necessary "stuff" for this capability though.  I have the SR5 DC 5.7L w/ engine immobilizer. Anything else I need?
After talking (explaining what I thought the requirements were for this capability) to him over the phone I thought he had my back but he didn't even hook it up. Just pulled the invoice and gave it to the service rep who waved it at me, told me to go home, I didn't have that alarm option. I already had the invoice from another dealers Finance Manager and knew that. He told me go straight to the GM and if not resolved ask for Toyota's number to get this straight. Their taking this "customer service survey" thing serious. Maybe at the Corporate level! Was so frustrated at this point took time out of my day to drive home and get copies of some of these threads. Took it to the GM who just happened to be talking to some guy he said was in charge of this. I don't know if it was the service manager cause I just talked to him over the phone. GM wanted him to hook it up but I could tell the other person was hesitant and I was even hesitant of him performing this procedure on "my" truck. Told him to look at my information and call me on my cell. The clock is ticking.  |
Besides having the engine immobilizer on my front two windows I have a sticker stating audible alarm and a sticker on the windshield stating that this vehicle was covered by Toyoguard alarm.
