Quote:
Originally Posted by gnyhuf
I just got back from the dealer...(Toyota of New Bern, NC)
Had my oil changed and had them activate my alarm.
Here is how it went down:
Yesterday I took in printouts of the forum threads and directions on how to activate the security system. They looked at me like I was crazy, they told me there was no alarm on my truck. I whipped out the paperwork and showed them what I had, they told me they would review it for me.
Today I showed up for my oil change appointment and they told me it would run me $80 bucks to try it. I told them to let me talk to the service manager to discuss the price as I know it takes longer to hook up the computer than to actually hit a couple of buttons to turn it on. The general manager and service tech went in the back to discuss. He came back and told me they would charge $40, that the computer they use cost them $8,000 so they had to charge something. I would have paid $50 to have it turned on so I gladly excepted the $40 fee.
30 minutes later after the oil change and playing with their computer they came out with my truck and the security system turned on.
It works as advertised...lock the doors with the key fob and 30 seconds later just try and open the door from the inside...it continues to lock itself if you attempt to open the door and the horn continues to go off untill you hit unlock on the key fob.
And to think I was going to spend 3-400 dollars to have an alarm installed. This forum is great, thanks for the heads-up.
As for the GBS, I asked the parts counter what they would charge for me to order through them and was told $340 to have it installed or if I just wanted the part $160 and I could install it myself. I found the GBS online for $100 so I believe I will got that route.
I highly recommend that you approach your dealership with printouts and know what you are talking about. Seems that Toyota Techs are kept in the dark and think they know everything. We all learn something everyday...
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I say again you found the answer why they are charging. $8,000 is why they are charging $80. My first staement would have been something smart at them for stating that like I don't want to buy your machine. Second statement would've been this computer is for alot more than telling you have an alarm so why are you charging so much for a system that should be activated upon buying the vehicle. I'm sure if reports like this get to the BBB about how you're ripping off the customers would not go over well or let's say get a banner like I mentioned above may tend to change the mind of new customers in the showroom and outside. As you read about my threads about my 06 Silverado LT3 and 03 Ford F-150. I have no more patience dealing with service advisers or managers who think they can B/S you, Accuse you, And basically talk to you like you're a kid. I'm doing my part in buying their product all I want is for them to do there part. I tell up front I don't know your job but do I have to do my job and yours too? After being burnt twice in a row I can't be MR. Nice guy for awhile. Don't get me wrong the dealership I go to hasn't given me a reason to act different. They have been very couteous and professional. Just so happens they did activate my alarm before giving me the truck. I'm not sure if it's because I bought a Crewmax Limited or that I also bought a Prius at the same time.
