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Well, up to now I was very happy with Toyota and my Tundra, but then, I did not have one single problem with my 03 Tundra.
All needed were oil changes and the other regular maintenance and it drove 48.000 miles without a problem.
It’s like insurance! You are happy until you have a problem!
Toyota is not customer friendly by demanding from the customer to come twice to the dealer only so that the “Regional Rep” can see it.
Especially if we are talking as little as $560 in parts!
In days of the smart phones and/or e-mail, digital pictures could be taken and send to Toyota. They could decide within minutes if they cover it or not!
To send “Regional Reps” around is not cost effective, unless you count on customers not been able to come to these appointments.
My personal opinion is that this is one of the reasons why Toyota does this!
It seems that some dealers have the business sense not to mistreat the customers this way and if you have such a dealer, you are lucky.
Obviously it’s not the Toyota theme!
Too bad, because otherwise I like my 07 Tundra and I was thinking to replace my wife’s almost 5 year old VW Touareg (which has NO rust) with a 08 Sequoia!
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