I just emailed Toyota about my problems:
My Email
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Dear Toyota.
Thank you for your email, and I don't know why your feedback page did not
work.
A week or two ago I received a marketing phone call to find out how my
first Toyota purchase went. I reported that everything is great, EXCEPT
for, what I believe is, a serious problem model wide with the Toyota Tundra
paint.
My Tundra (a 5.7 Limited CrewMax) is black, and it appears as though there
has only been one coat of paint applied. No clear coat, no multiple layers
for protection, even with the Toyoguard paint protection option, I have
observed:
1. Within the first week and my first wash there were very fine scratch
marks in the paint. Having had several black vehicles before including BMW,
Audi and Nissan - non have scratched like that in the first 2-3 years,
despite being EXTREMELY careful washing (the usual rinse first and thorough
sudding).
2. In the first week, I also purchased a Toyota bedmat for the truck.
Having installed the mat, and then finding out that the shortbed version
didn't fit the crewmax, I pulled the bedmat out (its extremely heavy and
cannot just be lifted). There were several scratches down to the white
primer.
3. Having purchased a hard tonneau cover (a Lear 700) for the truck, I
locked it for the first time in the second week. My keys touched the
Tundras paint on the drop down door, and scratched it, again down to the
primer. There was no pressure put on the keys, simply them against the
paint as I turned the lock.
4. Simply climbing in and out of the truck in a tight spot, meant that my
sneaker chipped a piece of the paint off the edge of the door.
The problems I'm facing are not simply with me, they appear to be model
wide as I started a small petition to gauge whether it was me (and I've had
several cars and NON have had these problems). The petition shows (and it's
only on 2 toyota forums and been going for only a month), that there is a
clear problem in Canada and the US.
2007 & 2008 Toyota Tundra's Paint Quality Petition | FRIENDSITE - the FREE Social Networking Site for Friends!
It makes interesting reading...
Whilst everything else in the truck is fantastic. I
am severely disappointed in the quality of paint for what is supposed to be
a work truck, 2 other friends have now purchased other vehicles based upon
the quality of paint on the truck.
Please can you advise?
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Their Response
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Thank you for your recent correspondence.
Please be assured that we certainly do not like to see our customers experience the frustration and inconvenience that is associated with unexpected repairs. It is the desire of Toyota Canada Inc. to provide sound, durable and reliable vehicles which will require a minimum of service and not only meet, but exceed our customers' expectations. Unfortunately, there remain instances, such as you have encountered, where difficulties will arise.
Toyota Canada Inc. has a very comprehensive warranty that will cover the costs of repairing your vehicle when a difficulty arises as the result of a manufacturing defect experienced within the parameters of the warranty. Our commitment to you is to repair your vehicle according to the terms of the Toyota's new vehicle warranty.
We assure you that it is our goal to assist our customers whenever possible; however, as you can appreciate, we are unable to provide a diagnosis of your vehicle through this medium of correspondence. We rely on Toyota dealerships to diagnose and repair vehicles on our behalf. As such, we can only suggest that you discuss this directly with the Service Manager at your Toyota dealership. Should they require technical assistance, they have access to a special technical assistance service.
We thank you again for taking the time to contact us and for allowing us the opportunity to comment. A copy of your correspondence has been forwarded to the appropriate departments within Toyota Canada for their information.
