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Well, I just got back from talking with the Toyota rep.... man am I frustrated... He agreed that I had scratches, but he said since they are from an external source, that it is not Toyota's problem. He said since the paint is not pealing off, bubbling or falling off, it is not a warranty problem with the paint. He said the warranty does not cover paint durability problems. He asked if I took it to a car wash, and I told him no I have only hand washed it. He said uhmmm…. then I ask if he ever takes his Tundra to a car wash, and he said….no… it will scratch it. I was pissed, he would not take it to the paint shop to get their opinion. He would not take it to an independent paint shop for their option. Even if I did take it to an independent paint shop, they would not accept their findings. I said how can you just look at the paint and say it is not a defect in the painting/clear coating process. I said you are not a professional paint person, so how can you make that determination. He said that the scratches are from some external source and that is enough to make that determination. I said so the rain is an external source (it is raining today), so if the rain caused a scratch, then that is acceptable to Toyota. He said basically yes…. that is an external source and if there was dirt or debris in the rain and it scratched the paint that is an external source. He said several times, we do not warranty for durability issues including scratching and chipping. Since that is from an external source…… I am pissed!
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